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Open nowPosted 7 hours ago

IT Support Specialist

ppil16 open roles

Pay
$80,000 – $88,000 a year
Where
Chicago, IL
Work mode
Hybrid
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Your applicationOpen nowIT Support Specialistppil · Chicago, IL

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 7 hours ago

The posting

Summary

Essential Functions

  • (50% - Technical Support) Provide technical support to all staff in a hybrid/remote workforce. Support PCs, laptops, hardware, software, printers, desk phone systems, mobile devices, headsets, peripherals/accessories, conference room systems, and online/cloud/SaaS systems. Monitor and manage helpdesk tickets to ensure timely and thorough response. Develop Knowledge Base content to improve non-IT self-service and IT responsiveness over time. Work directly and effectively with non-IT personnel including executive leadership. Travel to PPIL Health Centers across Illinois as needed to provide on-site support. Support live meetings as well as virtual meeting technologies and events. Support and perform staff-facing training related to cybersecurity and the IT environment.
  • (40% - Management of IT Environment) Perform installation, bulk deployment, debugging, updates, configuration, troubleshooting, and training. Develop and maintain scripting to automate tasks and improve quality and consistency. Leverage and manage endpoint-management and mobile device management tools to make maintenance efforts as efficient as possible. Perform inventory and auditing to confirm consistent/correct environment. Help ensure compliance with PPIL’s regulatory obligations. Support and improve cyber-security, system hardening, etc.
  • (10% - Process Improvement, Strategy) Investigate and recommend improvements in processes, policies, configuration, tools, etc. to reduce recurring problems and improve efficiency and cybersecurity. Create scripting to improve automation and consistency. Support IT-related strategic planning and budgeting efforts.

Qualifications

  • Minimum of 3 years professional experience in PC/laptop management, troubleshooting, and/or helpdesk support using a ticketing system.
  • Strong knowledge of Windows 11.
  • Experience managing mid-size (150+ endpoints) windows environments over time.
  • Strong knowledge in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams).
  • Experience managing accounts in MS Entra ID (aka Azure AD) and Exchange Online.
  • Clinical/healthcare experience, EPIC or similar, HIPAA compliance
  • PC and laptop cybersecurity/hardening, EDR/XDR management
  • Working with MSP/MSSP
  • inTune, MDM, ConnectWise
  • Scripting in PowerShell, .bat, etc.
  • Infrastructure and network monitoring/alerting
  • Lansweeper or similar asset management tool
  • NIST, CIS, or similar compliance
  • License management, lifecycle management, destruction management
  • Meeting room systems, Zoom, Teams meeting hosting and configuring
  • Ransomware, phishing or other cyber attacks
  • Backup management and testing
  • DR planning; incident response planning
  • Fortinet or other VPN config/mgt
  • Budgeting and cost management
  • Email defense systems like Barracuda, Proofpoint, etc.
  • Quick learner, critical thinker, problem solver
  • Customer-service mindset
  • Integrity
  • Commitment and work ethic to fully finish a task and proactively confirm it’s completed to satisfaction of all stakeholders.

Physical Demands/Work Environment

Just a few of the Benefits enjoyed by PPIL employees...

  • Company-subsidized premiums on Medical, Dental, and Vision Insurance
  • Up to 12 weeks Paid Parental Leave for eligible emplpyees
  • Generous Paid Time Off (PTO) and paid holidays
  • Mission-focused work
  • 401k with employer matching
  • 100% company-paid Life Insurance
  • 100% company-paid Short- and Long-Term Disability Coverage
  • Robust Employee Assistance Program
  • Professional Development awards and opportunities
  • Flexible Spending Accounts
  • Free Medical Services at PPIL
  • Pet Insurance

Planned Parenthood does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Do not be deterred if your experience does not align perfectly with every qualification in job posting.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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