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Open nowPosted 27 hours ago

IT Help Desk Tier 1 - Arlington Administration

pplco101 open roles

Where
2116 Arlington Ave, Los Angeles, CA 90018, USA
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Your applicationOpen nowIT Help Desk Tier 1 - Arlington Administrationpplco · 2116 Arlington Ave, Los Angeles, CA 90018, USA

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 27 hours ago

The posting

Role: IT Help Desk Tier 1 Reports to: IT Helpdesk Manager Program: 9012- Housing Development Department: Admin Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting: 100% Onsite Schedule: Monday - Friday, 8:30am - 5pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1   Summary: Responsible for providing Tier 1 technical support, diagnosing and resolving hardware, software, and connectivity issues, and ensuring timely resolution of end-user service requests. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment.   Essential Duties and Responsibilities: 

Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem. Responsible for setting up workstations with computers and necessary peripheral devices. Responsible for installing and configuring appropriate software and functions according to specifications. Offer daily operations and systems support to employees in person, via phone, or email. Troubleshoot hardware and software issues in person, remotely, and via phone. Verify the functionality of hardware and software components. Follow up with users to ensure resolution of issues. Identify and escalate situations requiring urgent attention. Inform management of recurring problems. Log all help desk interactions; Track and route problems and requests, and document resolutions. Redirect problems to the correct resource. Research questions using available information resources. Stay current with system information, changes, and updates. This position will drive to our various locations to serve and assist.

   Qualifications:

CompTIA A+ Certification High School Diploma or GED or Equivalent Valid CA Driver's license, reliable auto insurance and an acceptable driving record

Preferred Qualifications:

Bachelor's Degree in Computer Science or related field  Familiarity with Microsoft applications Ability to explain technical problems and solutions to non-technical end-users

  Work Environment:

Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day

 

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