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Open nowFirst seen 3 days ago

Salesforce Business Analyst with Einstein Chatbot Experience

PradeepIT Consulting Services Pvt Ltd2,005 open roles

Where
Bengaluru, KA, India, Remote
Work mode
Remote
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Your applicationOpen nowSalesforce Business Analyst with Einstein Chatbot ExperiencePradeepIT Consulting Services Pvt Ltd · Bengaluru, KA, India, Remote

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PradeepIT Consulting Services Pvt Ltd's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Job description:

Salesforce Business Analyst with Einstein Chatbot Experience

Experience: 5-7 Years

Responsibilities:

1. Requirements Gathering and Analysis: - Collaborate with business stakeholders to understand requirements for Salesforce and Einstein Chatbot implementations. - Conduct workshops and interviews to gather and analyze business needs.

2. Salesforce Configuration: - Leverage in-depth knowledge of Salesforce to configure the platform based on business requirements. - Customize Salesforce objects, fields, page layouts, workflows, and approval processes.

3. **Einstein Chatbot Development:** - Design, develop, and implement Einstein Chatbots to enhance customer engagement and support. - Utilize NLP and AI capabilities of Einstein to optimize chatbot interactions.

4. Data Analysis and Integration: - Analyze existing data and develop strategies for data migration and integration with Einstein Chatbot. - Ensure seamless data flow between Salesforce and Einstein Chatbot components.

5. User Training and Support: - Develop and deliver training sessions for end-users on Salesforce functionalities, including the Einstein Chatbot. - Provide ongoing support and troubleshooting for Salesforce and Chatbot users.

6. Documentation: - Create and maintain detailed documentation of business processes, requirements, and system configurations for both Salesforce and Einstein Chatbot. - Generate reports and dashboards to monitor key performance indicators.

7. Quality Assurance: - Work closely with QA teams to ensure that Salesforce and Einstein Chatbot solutions meet business requirements and adhere to best practices. - Conduct testing and validation of Salesforce and Chatbot functionalities.

8. Change Management: - Facilitate change management processes related to Salesforce and Chatbot updates and enhancements. - Communicate changes to end-users and provide necessary training and documentation.

9. **Collaboration:** - Work closely with Salesforce Administrators, Developers, and other stakeholders to ensure a seamless integration of Salesforce and Einstein Chatbot solutions.

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