The posting
Qualifications:
- Education: Bachelors degree in computer science, Information Technology, or a related field.
- Experience: At least 3 years of experience working with SAP Hybris.
- Technical Skills: Basic understanding of Java, Spring Framework, RESTful web services, and API integrations.
- Problem-Solving: Excellent problem-solving skills and attention to detail.
- Communication: Strong communication and teamwork abilities.
- Certifications: Certifications in SAP Hybris, Agile methodologies, and other relevant areas are a plus.
- Should have experience in interaction with customer.
- Experience in application support & maintenance projects adds value.
- Knowing O1 and O2 support process.
Tasks & Responsibilities:
- L2 SupportIncident Management Service Requests User Provisioning and Access Management Ongoing Operations activities Transition from existing team Troubleshooting: Troubleshoot and resolve issues related to the Hybris platform. Technical Support: Provide technical guidance and support to other team members. Documentation: Maintain comprehensive documentation of the development process and solutions. Client Interaction: Translate business objectives into technical solutions and ensure client satisfaction.
- L3 SupportAnalysis, Design, Build/Change, Unit/System Testing Create and implement SAP Implement customizations and extensions on the Hybris platform. Hybris-based e-commerce solutions. Configurations, Code Fixes and Data Loads Release management activities L2 and L3 coordination with product Owners, Customer co-ordination groups. L2 and L3 related coordination with cross-functional teams including business analysts, designers, and other developers. Conduct code reviews and ensure adherence to best practices and coding standards.
- The service is expected to provide as per the list in below table.



