Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Switchboard Operator

Preferred Family Healthcare385 open roles

Where
Springfield, MO
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSwitchboard OperatorPreferred Family Healthcare · Springfield, MO

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Preferred Family Healthcare's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Preferred Family Healthcare postings stay open a median of 45 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 2 days ago

Preferred Family Healthcare median: 45 days open

The posting

Job Description:

Job Title: Switchboard Operator

Location: Springfield, Missouri

Department: Centralized Scheduling

Employment Type: Full-time

.

Job Summary:

Join our compassionate, collaborative team as a Switchboard Operator in our on-site call center. In this important role, you will connect callers with the right services, coordinate appointments, maintain accurate client information, and provide calm, professional support to customers with routine and urgent needs. This opportunity is ideal for an organized, customer-focused professional who communicates clearly, types accurately, and is comfortable navigating multiple computer systems.

.

This position offers…

  • Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
  • Mileage Reimbursement – Company paid for work functions requiring travel
  • Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
  • Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
  • Additional Perks & Benefits - Scroll down to bottom of this post to learn more

.

Key Responsibilities:

  • Answer incoming and interoffice calls, identify callers’ needs, and connect them promptly with the appropriate team members or services.
  • Screen customer contacts for routine and crisis-related needs and process each call according to established procedures.
  • Schedule and cancel client appointments accurately, including documenting the correct cancellation disposition.
  • Verify client addresses, phone numbers, insurance details, and other demographic information at each appointment check-in.
  • Complete essential clerical duties, including sending appointment letters and reminders, maintaining files and activity logs, preparing reports, and entering information into tracking systems promptly.
  • Use designated websites and software systems to verify insurance eligibility and referral sources.
  • Communicate professionally and collaborate effectively with clinic staff to support a positive customer experience.
  • Protect confidential information and follow HIPAA guidelines in every interaction with customers and coworkers.
  • Perform other duties as assigned by the supervisor.

.

Education, Experience, and/or Credential Qualifications:

  • High school diploma or GED required.
  • Previous customer service experience preferred.

.

Additional Qualifications:

  • Demonstrate excellent verbal and written communication, organization, and typing skills.
  • Work independently while maintaining accuracy, professionalism, and attention to detail.
  • Use computers, websites, and multiple software systems confidently.
  • Maintain a current driver’s license, an acceptable driving record, and current auto insurance.
  • Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

.

Physical Requirements

This position requires sedentary work, including exerting up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. The role involves repetitive movement of the hands, fingers, and arms for typing and writing throughout the work shift. Work is performed primarily while seated, with occasional walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Preferred Family Healthcare's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Preferred Family Healthcare's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Preferred Family Healthcare's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.