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Open nowFirst seen 45 hours ago

Customer Service Representative - Remote (Nutrition Products)

Premier NX13 open roles

Where
Ontario, Canada, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative - Remote (Nutrition Products)Premier NX · Ontario, Canada, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Premier NX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Premier NX postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 45 hours ago

Premier NX median: 1 days open

The posting

Be the next:

Customer Service Representative - Remote

Premier NX is an expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.

Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods, and beauty care companies. As a Customer Service Representative, you will contribute to Premier NX's success by meeting our client's service levels.

Come join us!

Why Work with Us:

We are seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional support to consumers, healthcare professionals, business partners, and retail customers. This role manages inquiries, complaints, order processing, and customer interactions across multiple communication channels while ensuring a positive customer experience and adherence to established policies and procedures.

We are looking to hire a Customer Service Representative to join our growing CPG team for one of our Nutrition accounts. This position will work remotely with a shift schedule of 8:00 AM – 5:00 PM ET Monday – Friday.

What You Will Be Responsible for as a Customer Service Representative:

Customer Service & Support

  • Provide professional and timely customer service through phone calls, email, webforms, and other communication channels.
  • Respond to consumer inquiries, complaints, compliments, and product-related questions.
  • Support healthcare professionals (HCPs) with inquiries, complaints, order management, and general customer service needs.
  • Escalate complex inquiries and complaints to the appropriate internal contacts in accordance with established Standard Operating Procedures (SOPs).
  • Deliver a positive customer experience while maintaining professionalism, empathy, and accuracy.

Order Management & E-Commerce

  • Provide direct-to-consumer (D2C) support, including order placement, order status inquiries, and e-commerce assistance utilizing Shopify.
  • Assist with business-to-business (B2B), wholesale, and e-retail customer support.
  • Coordinate order-related inquiries and fulfillment requests to ensure timely and accurate resolution.
  • Process and coordinate follow-up fulfillment requests, including product retrieval kits, coupons, customer correspondence, compensation, and digital reimbursements.

Social Media & Customer Engagement

  • Monitor and respond to customer inquiries and feedback across social media platforms in accordance with established guidelines and work instructions.
  • Monitor and manage customer ratings and reviews utilizing Bazaar voice or other designated platforms.
  • Ensure responses across all customer-facing channels align with established brand standards and customer service expectations.

Documentation & Compliance

  • Accurately document customer interactions, inquiries, complaints, and resolutions within designated customer relationship management (CRM) systems.
  • Follow established SOPs, work instructions, and escalation procedures.
  • Maintain accurate records of customer complaints and ensure timely escalation when required.
  • Participate in ongoing training and process updates to maintain product knowledge and service quality.

Requirements

Qualifications and Skills:

  • Previous experience in customer service, contact center operations, or a related field preferred.
  • Strong verbal and written communication skills.
  • Ability to manage multiple customer interactions and prioritize tasks effectively.
  • Must be able to thrive in a fast-paced environment while maintaining a high quality of work and a minimum 97% audit score.
  • Experience with Shopify, CRM platforms, or e-commerce customer support preferred.
  • Familiarity with social media customer engagement and ratings and reviews platforms is a plus.
  • Strong problem-solving skills with excellent attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Comfortable learning new systems, processes, and product information.
  • Authorization to work in Canada is required.
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One press. We do the rest.

  1. A CV for this posting

    Written against Premier NX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Premier NX's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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