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Open nowPosted 40 days ago

Customer Experience Advisor - Full time

PrepayPower11 open roles

Where
Dublin
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Your applicationOpen nowCustomer Experience Advisor - Full timePrepayPower · Dublin

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. PrepayPower postings stay open a median of 7 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 40 days ago

PrepayPower median: 7 days open

The posting

Department: Customer Experience - Full time

Employment Type: Fulltime

Location: Onsite - Sandyford, Dublin 18

Compensation: €29,000 Base plus up to €5,000 bonus structure.

Key Responsibilities:

  • Manage 50-70 incoming telephone calls per day.
  • Identify and assess customers’ needs to resolve their issues.
  • Build relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
  • Meet personal/customer experience team SLA targets.
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers.
  • Experience resolving Customer requests on the first contact.

Skills, Knowledge and Expertise:

  • Customer Support/Service experience preferred.
  • Customer orientation and ability to adapt/respond to different types of situations.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively.
  • A desire to provide Best in Class customer experience.
  • Ability to provide strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices is desirable
  • Excel experience preferred.
  • Experience in the energy industry is an advantage.

About This Role:

  • €29,000 basic salary with a €5,000 bonus structure.
  • The first month's bonus is guaranteed.
  • Based full-time in our Sandyford Office - Dublin 18

Benefits

  • Competitive salary and bonus structure
  • Private Pension Contribution Scheme with Zurich Life
  • Discounted Health Insurance - Group Scheme with Laya Healthcare
  • Employee Assistance Program provided by TELUS Health
  • Free Online GP Services via Webdoctor.ie
  • Excellent career progression opportunities in a growing company with strong market presence
  • Fast-paced, friendly team environment
  • Continuous training and development
  • Annual leave that increases with service
  • Exclusive Employee Discount
  • Active CSR, Wellness, and Social initiatives plus great social events
  • Refer-a-Friend Scheme
  • TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

Privacy

By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.

You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

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