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Open nowFirst seen 4 days ago

Reservations Agent

Prime Headhunting & Recruiting, Inc.278 open roles

Where
West Palm Beach, Florida, United States
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Your applicationOpen nowReservations AgentPrime Headhunting & Recruiting, Inc. · West Palm Beach, Florida, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Prime Headhunting & Recruiting, Inc.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

One of the world's most celebrated ultra-luxury cruise brands is looking for a Reservations Agent. You will be among the first voices our guests hear when they begin planning their voyage. This is not a call center role. It is a premium, relationship-driven position that requires warmth, precision, and a genuine love of delivering exceptional service to some of the world's most discerning travelers.

What You Will Do

  • Handle inbound and outbound reservations inquiries with professionalism, warmth, and accuracy
  • Guide guests and travel advisors through voyage options, itineraries, and the booking process
  • Maintain complete and accurate booking records and communicate reservation details clearly
  • Coordinate with internal teams to ensure a seamless pre-voyage guest experience
  • Uphold the highest standards of discretion, responsiveness, and service excellence on every interaction

The Ideal Candidate

  • 2 to 5 years of experience in luxury travel reservations, cruise line reservations, boutique hotel front office, or a premium client-facing hospitality role
  • Experience working with ultra-high-net-worth clients or travel advisors in a luxury environment
  • Exceptional written and verbal communication skills, because every interaction reflects the brand
  • Polished, professional, and warm with a natural instinct for anticipating guest needs
  • Detail-oriented and organized with the ability to manage multiple reservations simultaneously
  • Proficiency with reservations systems or booking platforms is a plus
  • Multilingual candidates are warmly encouraged to apply. Spanish, French, German, Portuguese, or other languages are a significant asset
  • A genuine enthusiasm for luxury travel

Hours and schedule

This is a full time, in-office role based in downtown West Palm Beach.

  • During training, hours are 9:00 AM to 6:00 PM, Monday to Friday, with a one hour lunch. Training begins with company and product training alongside other new team members, then moves into reservations-specific training on the booking and phone systems, the voyages and destinations, and listening in on live calls.
  • After training, you will be assigned a regular shift within the team's 8:00 AM to 8:00 PM weekday coverage window.
  • There is also a rotating Saturday shift, 10:00 AM to 2:00 PM. In any week you are scheduled for a Saturday, those hours come off your weekday schedule so your total stays at 40 hours.

Dress code

Polished business attire. Jeans, sneakers and sandals are not permitted.

Benefits

  • Medical, dental, and vision insurance
  • Short- and long-term disability, life, and long-term care coverage
  • Paid time off, including vacation, sick and personal days, company holidays, floating holidays, and bereavement leave
  • Two weeks of complimentary travel for you and a companion, per year
  • Friends and family travel rates after six months of employment
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Prime Headhunting & Recruiting, Inc.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Prime Headhunting & Recruiting, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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