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Open nowFirst seen 17 hours ago

Client Account Service Leader

PrimeStaff Management Service Pte Ltd51 open roles

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Your applicationOpen nowClient Account Service LeaderPrimeStaff Management Service Pte Ltd

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PrimeStaff Management Service Pte Ltd's own form.

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: first seen 17 hours ago

The posting

The Client Account Service Leader is responsible for leading client servicing functions, managing strategic client relationships, and driving service excellence across key accounts. This role requires a highly experienced professional with strong leadership capabilities to guide a team, oversee complex accounts, and ensure the achievement of business and client objectives. The incumbent will play a pivotal role in shaping client strategies, enhancing service delivery, and contributing to organizational growth.

Key Responsibilities:

Strategic Client Management

  • Act as the senior point of contact for key and high-value client accounts
  • Develop and maintain strong, long-term client partnerships at all organizational levels
  • Provide strategic direction and insights to align services with clients' business goals
  • Lead regular business reviews and drive client satisfaction and retention initiatives

Account Leadership & Growth

  • Oversee the full spectrum of account management and service delivery
  • Develop and execute account strategies to drive revenue growth and account expansion
  • Identify and capitalize on upselling and cross-selling opportunities
  • Monitor account performance, profitability, and service KPIs

Team Leadership & Management

  • Lead, mentor, and develop a team of client account service executives
  • Set clear performance goals, provide coaching, and conduct performance evaluations
  • Allocate resources effectively and ensure optimal team productivity
  • Build a collaborative, high-performing, and client-centric team culture

Operational Excellence

  • Ensure seamless coordination across internal teams (e.g., operations, finance, sales)
  • Oversee delivery timelines, service standards, and budget adherence
  • Establish and enforce service processes, policies, and best practices
  • Drive continuous improvement in service quality and operational efficiency

Escalation& Risk Management

  • Manage complex client issues and escalations effectively
  • Provide timely resolution and implement preventive measures
  • Identify risks proactively and put mitigation plans in place

Reporting & Governance

  • Prepare and present senior-level reports, account reviews, and performance analyses
  • Ensure accuracy and compliance in contracts, billing, and documentation
  • Maintain robust client data and reporting systems

Requirements& Qualifications:

Education& Experience

  • Bachelor's degree in Business, Marketing, Communications, or related discipline
  • Minimum 10 years of experience in account management, client servicing, or related fields
  • At least 1 year of team leadership or supervisory experience

Skills& Competencies

  • Strong leadership and people management skills
  • Excellent stakeholder engagement and relationship management abilities
  • Proven track record in managing key accounts and driving business growth
  • Strong strategic thinking and commercial acumen
  • Advanced problem-solving and decision-making capabilities
  • Excellent communication and presentation skills
  • Proficiency in Microsoft Office and CRM systems

Personal Attributes

  • Client-centric and results-oriented mindset
  • High level of professionalism, accountability, and integrity
  • Resilient, adaptable, and able to lead in a fast-paced environment

Working Conditions

  • Office or hybrid arrangement
  • May require client meetings, presentations, and extended hours when necessary

Career Progression

  • Client Services Manager
  • Account Director
  • Head of Client Services
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