The posting
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
- Lead the bar team in delivering a warm, welcoming first impression for every guest, ensuring consistently friendly, professional, and engaging service across all beverage venues.
- Regularly circulate through all beverage areas (including lounges, dining rooms, Horizon Court, Bellbox, crew bar/wardroom, and open decks) to monitor service delivery, resolve guest issues, and provide on-the-spot support to the team.
- Coach and mentor bar staff to proactively engage with guests, anticipate preferences and needs, and personalize service to enhance the overall onboard experience.
- Oversee the setup, appearance, cleanliness, and ambiance of all beverage outlets, ensuring brand standards, public health, and safety requirements are consistently met.
- Plan and manage staffing levels, scheduling, and station assignments to ensure efficient coverage and seamless beverage service across all operating hours and locations.
- Monitor daily beverage revenues and key performance indicators, analyzing results by outlet and sub-category to identify trends, opportunities, and areas for improvement.
- Set and communicate achievable daily and voyage bar revenue targets in line with guidance from shoreside operations and the Food & Beverage Director, and drive the team to meet or exceed them.
- Collaborate closely with the Food & Beverage Director and shoreside partners on pricing, promotions, product mix, and revenue strategies to maximize yield while protecting the guest experience.
- Review work procedures and operational practices regularly, recommending and implementing improvements to increase revenue, efficiency, and guest satisfaction.
- Ensure accurate beverage accounting, stock control, and inventory management across all outlets, promptly investigating and addressing variances or discrepancies.
- Observe individual and team performance against role expectations, providing timely feedback, recognition, and corrective coaching to support continuous improvement and career development.
- Foster a positive, inclusive, and safety-focused team culture, promoting open communication, collaboration with other hotel departments, and adherence to company policies and standards.
Skills, Knowledge & Expertise
- Graduate of a recognized hotel, hospitality, or catering school, or equivalent professional experience in Food & Beverage management.
- Extensive experience (typically 3–5 years) in a leadership role within a high-volume bar or beverage operation, ideally in a cruise, resort, or upscale hotel environment.
- Strong knowledge of all aspects of beverage operations, including product range, mixology basics, wine and spirits, inventory control, and cost management.
- Proven track record of driving beverage revenue, managing budgets, and analyzing sales and performance data to inform decisions.
- Demonstrated ability to lead, coach, and motivate a diverse, multicultural team, with a hands-on, visible leadership style.
- Excellent guest service mindset, with the ability to anticipate needs, handle complex or sensitive guest issues, and turn feedback into service improvements.
- Well-developed organizational and problem-solving skills, with the ability to manage multiple venues, priorities, and operational demands simultaneously.
- Good understanding of public health, sanitation, and safety standards related to beverage operations, including responsible service of alcohol.
- Confident communicator with strong interpersonal skills and a warm, professional, and approachable manner.
- Comfortable working in a fast-paced, shipboard environment with long operating hours, changing itineraries, and evolving guest expectations.
- Commitment to Princess Cruises’ values, with the ability to build positive working relationships and contribute to an inclusive, team-oriented culture.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your own comfortable single cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
