The posting
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
- Consistently exceed Housekeeping performance targets and key result areas, reducing friction points and avoiding negative surprises for guests and teammates.
- Embrace and confidently use Princess MedallionClass products, services, and applications to enhance the onboard experience.
- Take ownership for delivering a consistent, high-quality housekeeping product in line with the Service Excellence philosophy.
- Drive guest satisfaction by collaborating closely with other onboard teams to provide an outstanding, personalized experience.
- Maintain company standards of housekeeping, sanitation, and maintenance at all times, fully complying with HESS protocols.
- Prepare and maintain clean, sanitized, welcoming, and personalized accommodation for officers in line with brand standards.
- Proactively anticipate officer needs and requests, take ownership of maintenance issues, and follow up to ensure timely resolution.
- Support Stateroom Stewards with tasks such as linen and supply delivery, stateroom cleaning and sanitization, and transfer of dirty linen and trash to the laundry or incinerator room.
- Actively learn and remain knowledgeable about onboard products, policies, demographics, itineraries, and port information to assist guests and teammates.
- Use consumables, stateroom supplies, linen, and cleaning chemicals responsibly, minimizing waste and controlling costs.
- Keep all assigned equipment clean, well-maintained, and in good working order, avoiding misuse and unnecessary wear and tear.
- Champion an inclusive and diverse culture by living our Shared Purpose, Core Values, and CRUISE service essentials.
- Share best practices and efficiencies with Rooms Division leadership and colleagues to continuously improve operations.
- Stay current with company updates and strategies and apply them to consistently deliver on our guest experience commitment.
- Confidently perform General Emergency Procedures and assigned duties with urgency and professionalism in line with HESS requirements.
- Follow all procedures for the safe handling and sorting of garbage, bio-hazardous waste, and sharps as outlined in the Stateroom Steward Training Manual.
- Work with leaders and colleagues to create a safe, compliant environment and actively support Operation Oceans Alive.
- Comply with all company expectations and standards, including Health, Environmental, Safety, and Security (HESS) policies.
- Maintain up-to-date knowledge of public health standards and ensure continuous compliance with all hotel-related public health requirements.
- Promptly help coordinate onboard resources in outbreak situations that require elevated sanitation and cleaning protocols.
Skills, Knowledge & Expertise
- Housekeeping / Stateroom Experience: Minimum 2 years’ experience as a stateroom or cabin steward in a comparable hotel, resort, or cruise environment; prior cruise ship experience is strongly preferred.
- Public Health & Environmental Knowledge: Solid understanding of public health, sanitation, and environmental regulations related to stateroom service and housekeeping operations.
- Guest Service Excellence: Deep understanding of guest service principles, with the motivation and ability to consistently deliver exceptional, personalized service in every interaction.
- Communication Skills: Strong verbal and written communication skills in English, with the ability to interact confidently and professionally with guests and teammates.
- Japanese Language Proficiency: Fluent Japanese language skills, with the ability to understand and hold conversations with Japanese-speaking guests and teammates.
- Interpersonal Skills: Warm, friendly, and caring personality with the ability to build and maintain courteous, professional relationships in a diverse, multicultural environment.
- Attention to Detail: High level of accuracy and attention to detail in cleaning, presentation, and maintenance of staterooms and officer areas.
- Time Management & Organization: Proven ability to organize work efficiently, manage multiple tasks, and meet deadlines in a fast-paced environment.
- Resilience & Work Ethic: Physically fit, self-motivated, and able to work long hours, including weekends and holidays, in line with shipboard operational requirements.
- Teamwork & Collaboration: Strong team player who contributes positively to a collaborative work environment and supports colleagues to achieve shared goals.
- Compliance & Safety Mindset: Commitment to following all company policies, including Health, Environmental, Safety, and Security (HESS) standards, and Operation Oceans Alive initiatives.
Additional Information
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
· A competitive salary package.
· Your own comfortable double cabin - your private space to relax and recharge.
· Company-paid travel to and from the ship, so you can focus on the journey ahead.
· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
· A vibrant recreation and welfare program designed to support your well-being and work-life balance.
· Access to exceptional learning and development opportunities to grow your skills and advance your career.
· The chance to travel the world, exploring exciting destinations while doing what you love.
· A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
