The posting
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
- Oversee the end-to-end production of Japanese-language printed and digital collateral on board, ensuring all materials meet or exceed brand, quality, and accuracy standards.
- Follow the Print Shop workflow and daily routines to prioritize and complete jobs on time, aligning output with itinerary, voyage requirements, and deadlines set by onboard management.
- Translate, adapt, and lay out English-language materials into Japanese, ensuring clarity, cultural relevance, and consistency of tone and style across all guest- and crew-facing pieces.
- Coordinate the proofreading process for all translated collateral, allocating sufficient time for review, incorporating feedback, and ensuring error-free final versions.
- Provide ongoing design and translation support to onboard departments, responding to requests, advising on best practices, and ensuring materials align with brand guidelines.
- Maintain and update templates and files for translated collateral, preparing print-ready artwork and documentation for shoreside management review and approval.
- Work closely with the Printer to schedule and produce Japanese-language materials in tandem with their English counterparts, ensuring alignment on quantities, formats, and delivery timelines.
- Plan and prepare translated collateral for seasonal campaigns, special events, and itinerary-specific activities, ensuring materials are ready ahead of time.
- Ensure all interactions with guests and crew reflect Princess Cruises’ customer service standards, Core Values, and REAL program, providing timely updates and solutions when issues arise.
- Monitor job progress, troubleshoot production and translation issues as they occur, and proactively communicate status updates and any risks to relevant onboard stakeholders.
Skills, Knowledge & Expertise
Requirements and skills
- Proven experience as a Translator, Interpreter, or similar role, ideally within a hospitality, travel, or customer-facing environment.
- Fluency in English and Japanese, with strong written and verbal communication skills in both languages.
- Excellent proofreading skills with a keen eye for grammar, spelling, punctuation, and layout accuracy in both English and Japanese.
- Proficiency with graphic design and content editing tools (e.g., Adobe Creative Suite or similar), with the ability to prepare print-ready files.
- Strong time-management and organisational skills, with the ability to manage multiple projects and meet tight deadlines.
- High attention to detail and a commitment to maintaining brand consistency across all translated and designed materials.
Personal characteristics
- Strong foundation in customer service with the ability and willingness to deliver outstanding service to passengers and crew.
- Organised, detail-oriented, and dedicated to producing accurate, high-quality work; motivated to excel in all aspects of the role.
- Personable communicator with excellent interpersonal skills and a warm, friendly, and caring personality.
- Willingness to embrace and role-model the Company’s Core Values and customer service ethic.
- Ability to build and maintain courteous, professional working relationships in a diverse, multicultural, and shipboard environment.
- Adaptable and resilient, able to adjust quickly to changing priorities, itineraries, and operational needs.
- Ability to work effectively and efficiently under pressure, managing workload to meet print and voyage deadlines.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your own comfortable shared cabin
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
