The posting
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
- Create a warm, welcoming, and elegant dining atmosphere by preparing table settings, maintaining service stations, and ensuring all areas are clean, organised, and guest‑ready in line with Princess standards.
- Provide attentive table service throughout each meal period, taking accurate food and beverage orders, serving items in the correct sequence and timing, and ensuring all brand service steps are consistently followed.
- Demonstrate strong knowledge of all menus, daily specials, wine lists, and beverage offerings, confidently making recommendations and upselling based on guest preferences and dietary requirements.
- Use onboard tools and technology, including the POS system and MedallionClass applications, to manage orders, personalise service, and support a seamless guest experience.
- Monitor guest satisfaction at every stage of the dining experience, promptly addressing concerns and resolving issues or escalating them to the Restaurant Manager or senior leaders when needed.
- Observe and remember guest preferences, special occasions, and service expectations, proactively tailoring interactions to surprise and delight guests throughout their cruise.
- Ensure tables are cleared, cleaned, and reset efficiently between courses and guest seatings, maintaining high standards of cleanliness, presentation, and hygiene at all times.
- Promote wine, beverage packages, and Specialty Dining venues in a genuine and unobtrusive way, contributing to Food & Beverage revenue targets while enhancing the overall guest experience.
- Collaborate closely with teammates across the restaurant and wider Food & Beverage team to support smooth operations during peak periods, special events, and promotional activities.
- Follow all Environmental, Health, Safety, and Security (HESS) and public health guidelines, including sanitation and food safety procedures, to maintain a safe and compliant dining environment.
Skills, Knowledge & Expertise
- Food & Beverage Experience: Minimum of three years’ fine dining experience as a Waiter or Restaurant Supervisor in a large hospitality setting (such as luxury hotels or resorts), plus at least one year of cruise ship experience in a similar role.
- Service & Product Knowledge: Strong knowledge of fine dining service standards, international cuisine, and wine service, with the confidence to guide guests through menus and make thoughtful recommendations.
- Guest Service Excellence: Deep understanding of guest service fundamentals and a genuine commitment to delivering warm, personalised, and memorable experiences for every guest.
- Communication Skills: Fluent in English, both verbal and written, with the ability to communicate clearly and courteously with guests and teammates from diverse cultural backgrounds.
- Sales & Upselling Ability: Confidence in promoting wine, beverages, and Specialty Dining experiences in a way that enhances the overall dining experience and supports Food & Beverage revenue targets.
- Interpersonal Skills: Personable communicator with excellent social skills and a warm, friendly, and caring personality, able to build rapport quickly and maintain professional relationships.
- Teamwork & Collaboration: Proven ability to work effectively within a multicultural team, supporting colleagues, sharing information, and contributing to a positive onboard culture.
- Attention to Detail: High standards for cleanliness, presentation, and service accuracy, with the ability to follow brand standards and standard operating procedures consistently.
- Resilience & Motivation: High level of motivation and resilience, with the ability to perform in a fast‑paced, high‑volume shipboard environment while maintaining a positive attitude.
- Cultural Awareness & Professionalism: Commitment to courteous, respectful, and inclusive behaviour at all times, aligned with Princess Cruises’ values and guest expectations.
Additional Information
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
· A competitive salary package.
· Your own comfortable double cabin - your private space to relax and recharge.
· Company-paid travel to and from the ship, so you can focus on the journey ahead.
· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
· A vibrant recreation and welfare program designed to support your well-being and work-life balance.
· Access to exceptional learning and development opportunities to grow your skills and advance your career.
· The chance to travel the world, exploring exciting destinations while doing what you love.
· A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
