The posting
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
- Lead the onboard Youth & Family Program by planning, organizing, and overseeing a diverse schedule of age‑appropriate activities for children and teens, ensuring they align with Princess Cruises’ brand standards and guest expectations.
- Ensure a consistently safe, welcoming, and inclusive environment for all children and families, rigorously applying child safeguarding policies, health and safety procedures, and emergency protocols.
- Recruit, coach, mentor, and performance‑manage the Youth Staff team, providing regular feedback, recognition, and development opportunities to drive high engagement and service excellence.
- Design and continuously refine youth programming (e.g., themed events, educational activities, games, and family experiences) based on guest feedback, participation data, and emerging trends.
- Collaborate closely with the Entertainment Director and other shipboard leaders to integrate youth activities into the broader entertainment offering and to support ship‑wide events and initiatives.
- Oversee day‑to‑day program operations, including scheduling of staff and activities, capacity management, and the effective allocation of spaces and resources.
- Manage program logistics, including inventory control of equipment and supplies, ordering and replenishment, and basic budget tracking to ensure efficient use of resources and adherence to financial targets.
- Monitor guest satisfaction scores, comments, and incident reports related to youth and family programming, taking proactive action to resolve concerns and enhance the overall experience.
- Build strong relationships with parents, guardians, and family groups by providing clear information, setting expectations, and addressing questions or concerns promptly and professionally.
- Champion a positive, inclusive, and fun team culture within the Youth & Family Program, role‑modelling Princess Cruises’ Shared Purpose and Core Values and encouraging innovation and creativity in program delivery.
- Support cross‑functional initiatives that enhance the family guest experience, partnering with departments such as Food & Beverage, Shore Excursions, and Guest Services to deliver integrated offerings.
Skills, Knowledge & Expertise
- Education in Education, Recreation, Child Development, Hospitality, or a related field preferred; equivalent professional experience will also be considered.
- Current CPR and First Aid certification required (or a clear commitment to obtain certification prior to embarkation).
- Formal child safeguarding training or certification is a strong asset, with a demonstrable understanding of best practices when working with minors.
- Minimum 3–5 years of experience in youth programming, education, camp or recreation leadership, with at least 1–2 years in a supervisory or managerial role.
- Previous shipboard experience in an equivalent youth or entertainment leadership role is required, including familiarity with shipboard routines, safety procedures, and guest service expectations.
- Proven track record in designing and delivering engaging, age‑appropriate activities and events for children and teens in a multicultural environment.
- Strong people leadership skills, with experience coaching, motivating, and developing diverse teams to deliver consistently high levels of service.
- Excellent organizational and time management abilities, with the capacity to manage multiple programs, schedules, and priorities in a fast‑paced environment.
- Confident, clear communicator with excellent interpersonal skills and the ability to build trust with children, teens, parents, and shipboard teammates.
- Sound understanding of risk management, health and safety, and incident reporting requirements when working with minors and large groups.
- Ability to manage budgets, track costs, and oversee inventory and equipment to support efficient program delivery.
- High level of professionalism, integrity, and discretion, with a strong commitment to safeguarding and guest privacy.
- Resilient and adaptable, comfortable working long hours, evenings, weekends, and holidays in a shipboard environment.
- Fluent in English (spoken and written); additional languages are an advantage in supporting our diverse guest base.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your comfortable single cabin - your space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
