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Open nowPosted 8 hours ago

Freelance Customer Service Officer

PRISM+2 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowFreelance Customer Service OfficerPRISM+ · Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PRISM+'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 8 hours ago

The posting

PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world.

As a Customer Service Officer Offshore, you will be responsible for providing exceptional support to our customers located in Singapore. You will assist them with inquiries, troubleshooting, and general support via email, live chat, and phone calls. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Responsibilities:

  • Respond to customer inquiries and provide accurate information and assistance
  • Troubleshoot and resolve customer issues related to our products
  • Ensure timely and effective communication with customers
  • Collaborate with internal teams to address customer concerns and provide feedback for improvements
  • Maintain thorough knowledge of our products, promotions, and company policies

Requirements

  • Fluent in both English (Both written and speaking)
  • Previous experience in customer service or a related field
  • Strong communication and interpersonal skills
  • Ability to multitask and work well under pressure
  • Attention to detail and problem-solving skills
  • Proficient in using customer service software and tools
  • Reliable internet connection and appropriate work-from-home setup
  • Data Entry and Management
  • Social Media Moderation is a plus.

Benefits

Benefits:

GY differential pay.

Holiday differential pay.

Incentives

Annual Bonus

Paid leaves (Annual, Medical, and Birthday)

Salary may increase after 3 and 6 months! (Depending on performance)

Freelancing job, hence, a permanent work-from-home set up.

Great work culture!

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One press. We do the rest.

  1. A CV for this posting

    Written against PRISM+'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PRISM+'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PRISM+'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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