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Open nowFirst seen 3 days ago

Remote Coffee Equipment Advisor

Pro Coffee Gear101 open roles

Where
Tegucigalpa, Honduras, Remote
Work mode
Remote
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Your applicationOpen nowRemote Coffee Equipment AdvisorPro Coffee Gear · Tegucigalpa, Honduras, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pro Coffee Gear's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Remote Coffee Equipment Advisor

Job Title: Remote Coffee Tech Advisor

Location: Remote (Global)

Company: Pro Coffee Gear

Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a knowledgeable Coffee Equipment Advisor with strong customer service skills to join our team. This remote role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers.

Responsibilities:

  • Coffee Equipment Consulting: Provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences.
  • Technical Support: Assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge.
  • Customer Relationship Management: Maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey.
  • Sales Support: Guide customers through the purchasing process, creating quotes and invoices through Shopify, QuickBooks, and other platforms.
  • Post-Purchase Support: Coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables.
  • Shipping & Returns: Oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary.
  • Process Improvement: Identify opportunities to enhance customer experience and operational efficiency based on client interactions.

Qualifications:

  • Coffee Expertise: Demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. Barista experience or café advisory role highly valued.
  • Customer Service Excellence: Proven track record in customer-facing roles with outstanding communication skills and service orientation.
  • Technical Aptitude: Ability to understand, explain, and troubleshoot coffee equipment specifications and functionality.
  • Problem-Solving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios.
  • Digital Proficiency: Comfort with e-commerce platforms, especially Shopify and QuickBooks.
  • Self-Management: Ability to work independently, prioritize tasks, and manage client relationships in a remote environment.

Please note: All applicants must submit their CV in English. CVs in other languages will automatically be disqualified.

At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you're passionate about coffee equipment, helping others craft the perfect cup, and providing exceptional customer service, join our team and help us empower the craft of professional coffee. Apply now!

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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