Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 days ago

Implementation Manager

Proton.ai9 open roles

Pay
$100,000 – $120,000 a year
Where
Cambridge, MA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowImplementation ManagerProton.ai · Cambridge, MA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Proton.ai's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Proton.ai postings stay open a median of 26 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 18 days ago

Proton.ai median: 26 days open

The posting

Implementation Manager

About Us

Proton is building the AI operating system for wholesale distribution, embedded in the workflows that move nearly every physical product on the planet. Distribution is a $9 trillion industry running on software that has been stuck for decades. We unify CRM, PIM, eCommerce AI, and Order & Quote Entry AI into one platform with one data layer and one AI brain, so reps spend their time on customer relationships instead of data entry.

We have been building AI into distribution long before it became an industry buzzword. That head start matters, and we've only deepened the investment by shipping the first AI assistant embedded in a distribution CRM and launching a complete agentic product in our PIM offering.

We hire people with high agency and high urgency. Everyone here is a builder who owns problems end to end and ships AI-native software faster than anyone else in the category. The median Proton customer reports 3x profit return per dollar spent and an extra day of sales per rep per month. Hundreds of distributors run on Proton, from family-owned shops to publicly-traded enterprises. We're backed by Felicis Ventures and Battery Ventures.

The Role

We're hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live. As part of Forward Deployed Engineering, you'll be the customer-facing owner of the plan, the work, and the outcome—translating real distributor workflows into an implementation that delivers value quickly and sticks.

Implementation here means more than a handoff after a deal closes. You'll help Sales shape a workable solution before signature, define scope and success criteria, lead the project through configuration, integrations, data, testing, training, and go-live, then leave the customer set up to run on Proton. You'll act as the engagement lead for standard implementations: equally comfortable driving details, aligning senior stakeholders, and surfacing what needs to change. You'll partner with Engineering and Engagement Managers when scope, technical risk, or stakeholder complexity exceeds the standard path. This role is designed as a growth path into an Engagement Manager role driving complex customer engagements.

Location: Cambridge, MA. Hybrid, 3 days a week in our Harvard Square office.

Customer travel: Occasional travel to customer sites, including distribution centers, is expected.

What You'll Do

  • Partner in pre-sales solutioning. Join discovery and solution-design conversations, turn requirements into clear scopes and phased plans, surface dependencies and risks early, and make sure what is sold can be implemented well.
  • Lead the delivery plan. Take each project from signed agreement through go-live: kickoff, project plan, configuration, integrations, data readiness, testing, training, and cutover. Keep every workstream moving and every owner clear.
  • Run stakeholder governance and risk. Establish the right cadence with customer champions, technical teams, and executives. Keep decisions and risks visible, escalate early when a plan needs to change, and resolve issues before they become surprises.
  • Translate business workflows into a technical plan. Get close to how a distributor sells, quotes, manages products, and enters orders; then work with customers and Proton teammates to configure the right workflow, data model, and integration approach.
  • Drive integration and data work with good judgment. You do not need to be the engineer writing every integration, but you can assess API, source-system, data-quality, and integration risks well enough to make tradeoffs visible and bring in the right technical owner.
  • Make go-live real. Define acceptance criteria, lead UAT and readiness reviews, prepare users for change, coordinate cutover, and stay close enough after launch to ensure the new workflow is actually adopted.
  • Own implementation outcomes. Track time to value, on-time go-lives, activation, implementation CSAT, and project health. Forecast risk honestly and act early when a plan needs to change.
  • Build the repeatable motion. Turn lessons from customers into sharper playbooks, templates, estimates, product feedback, and sales enablement. Help make each normal implementation faster, clearer, and better than the last.

What You'll Need to Succeed

  • Implementation and project-management experience. 2+ years in implementation, technical project delivery, professional services, or a comparable role, with demonstrated ownership of customer outcomes. Early-stage B2B SaaS experience is a plus.
  • Technical fluency. You can work productively with APIs, integrations, data models, source systems, and configuration. You ask precise questions, identify risk, and can hold your own with customer technical teams and senior engineers.
  • Pre-sales judgment. You can turn ambiguous customer needs into an implementable plan, distinguish a requirement from a nice-to-have, surface constraints without creating friction, and protect the path to value.
  • Excellent execution under real-world constraints. You know how to build and run a project plan, coordinate dependencies, make decisions visible, and move multiple workstreams forward without losing the detail.
  • Customer-facing range. You're as comfortable in a warehouse aisle with an operations team as you are running a meeting with senior stakeholders. You'd rather understand the work firsthand than manage by secondhand notes.
  • Clear communication and calm ownership. You can explain technical tradeoffs in plain language, earn trust quickly, and keep customers and internal teams aligned when things are messy.
  • Practical use of AI in your own work. You regularly use AI tools to accelerate planning, analysis, documentation, and coordination, and know how to provide context, evaluate outputs, and correct mistakes.
  • Data-driven and adaptive thinking. You use project and customer data to decide what needs attention, while staying flexible as details change.
  • High agency and a continuous improvement mindset. You look for the root cause, close the loop, and improve the system rather than just getting through the current project.

Big Plus

  • Complex B2B, enterprise, or ERP-adjacent software, with high-frequency users and operational workflows people can't opt out of.
  • Wholesale distribution, manufacturing, logistics, or another operationally complex industry.
  • CRM, PIM, eCommerce, order management, or systems-of-record integrations.
  • Experience delivering AI-enabled workflows in a customer environment, including the trust, correction, and handoff patterns that make them useful.

Compensation and Benefits

The target base-salary range for this role is $100,000–$120,000, plus meaningful equity. Final offers will be based on your skills and previous experience.

  • Company-sponsored 401(k) program
  • Health, dental, and vision insurance
  • Unlimited PTO (and we mean it, we want you to take time off) + 10 company-paid holidays
  • 12 weeks fully paid parental leave, primary and secondary caregivers, including adoption and fostering
  • Professional development (get that book, take that course, attend that conference)
  • Access to the AI tools that make you faster, and encouragement to find new ones
  • Annual company-paid offsites
  • A friendly, inclusive, human-first team that blends hustle, productivity, and fun

Proton.ai is an equal opportunity employer. Proton.ai participates in the E-Verify program: Notice of E-Verify Participation, Right to Work.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Proton.ai's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Proton.ai's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Proton.ai's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.