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Open nowPosted 1032 days ago

Customer Service Associate

Protosthetics2 open roles

Pay
$36,000 – $42,000 a yearly
Where
Fargo, ND
Work mode
On site
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Your applicationOpen nowCustomer Service AssociateProtosthetics · Fargo, ND

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Protosthetics's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 1032 days ago

The posting

Responsibilities: As a Customer Support Associate at Protosthetics, your primary responsibilities will include:

  • Technical Support:
  • Provide expert assistance to customers using Protosthetics' software applications and 3D printers.
  • Troubleshoot and resolve technical issues over the phone and via email.
  • Customer Interaction:
  • Respond promptly to customer inquiries and concerns.
  • Deliver exceptional customer service by understanding and addressing customer needs effectively.
  • Product Knowledge:
  • Maintain a deep understanding of Protosthetics' products, software applications, and 3D printing technologies.
  • Stay informed about product updates and improvements.
  • Documentation:
  • Accurately document customer interactions, issues, and resolutions in our support system.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Collaboration:
  • Collaborate with cross-functional teams, including development and engineering, to escalate and resolve complex technical issues.
  • Training:
  • Assist in the development and delivery of customer training materials.
  • Provide guidance to customers on the effective use of Protosthetics' products.

Requirements: To be successful in this role, you should possess the following:

  • Technical Aptitude:
  • Strong technical understanding and aptitude, with the ability to troubleshoot software and hardware issues.
  • Communication Skills:
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts in a clear and understandable manner.
  • Customer Focus:
  • Demonstrated commitment to delivering exceptional customer service.
  • Patient and empathetic approach to customer interactions.
  • Availability:
  • Willingness to work from 10:00 AM to 7:00 PM CST, Monday to Friday.
  • Team Player:
  • Ability to collaborate effectively with team members and other departments.
  • Problem-Solving Skills:
  • Strong problem-solving and analytical skills to diagnose and resolve technical issues.

Education and Experience:

  • High school diploma or equivalent.
  • Previous experience in customer support or technical support roles is a plus.
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    The review screen in CV Rocket: how each CV was read, round by round.

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