The posting
Job Description
Calling All Esteemed Leaders! Are you a healthcare business development leader who excels at infusion services growth, strategic partnerships, referral development, and market expansion? Do you thrive in environments where provider relationships, patient access, business strategy, and operational collaboration come together to advance infusion services across the continuum of care? If so, we invite you to explore this leadership opportunity with Providence.
The Role
The Director, Business Development leads the development and execution of strategic and tactical growth plans for Providence Infusion Pharmacy Services, including home infusion, ambulatory infusion suites (AIS), and specialty infusion services. This system-wide role is accountable for increasing qualified referrals, admissions, market share, and sustainable revenue growth across Providence markets.
The Director identifies and advances opportunities across specialty pharmacy, home infusion, AIS, ambulatory infusion centers (AIC), and hospital outpatient departments (HOPD). The role partners with Pharmacy Services, operational leaders, providers, referral sources, pharmaceutical manufacturers, payers, and community partners to improve patient access, simplify referral pathways, reduce administrative burden, and advance Providence's infusion strategy across the continuum of care.
This position requires travel of up to 50% across Providence service markets.
What You'll Do
Strategic Business Development
- Develop, communicate, and execute strategic and tactical business development plans to meet or exceed volume, market share, growth, and budget objectives across home infusion, AIS, and specialty infusion services.
- Identify, evaluate, prioritize, and pursue business opportunities that support Providence's infusion growth strategy across sites of care.
- Monitor market trends, payer dynamics, referral patterns, competitive activity, and emerging therapies to guide business development priorities.
- Track referral conversion, payer mix, revenue, pipeline, and market-growth metrics; recommend and implement corrective actions when performance is off target.
- Lead business development initiatives aligned with ministry, regional, and system strategic priorities.
Specialty Infusion Growth and Market Development
- Lead specialty infusion business development across Providence markets.
- Apply advanced knowledge of specialty infusion, biologics, reimbursement models, and specialty drug distribution channels to inform growth strategies.
- Develop and execute strategies that increase qualified referrals and market share across priority specialty infusion therapeutic categories.
- Use knowledge of specialty pharmacy, home infusion, AIS, AIC, and HOPD settings to support appropriate site-of-care decisions and patient placement.
- Partner with Pharmacy Services and operational leaders to implement growth strategies that improve access and reduce provider administrative burden.
- Use Providence Epic referral-management tools, specialty medication order sets, and clinical pathways to improve referral capture and care coordination.
- Grow internal and external referral sources, including physicians, clinics, care coordinators, hospital departments, and health-system partners.
- Collaborate with pharmaceutical manufacturers, field reimbursement teams, industry representatives, and strategic partners to simplify referral pathways and improve access to therapy.
- Identify, evaluate, and support compliant 340B growth opportunities within home infusion and AIS service lines.
Home Infusion Business Development
- Develop and execute strategies to increase referrals from acute care, ambulatory, physician, and community sources.
- Build and maintain relationships with hospitals, provider groups, discharge planners, case managers, specialty clinics, and physician practices.
- Evaluate referral opportunities and develop targeted account plans to increase qualified volume.
- Align market-specific growth plans with operational capacity, clinical capabilities, and community needs.
- Partner with intake, pharmacy, nursing, clinical, and operational teams to deliver an effective referral process and strong customer experience.
Relationship Management and Community Engagement
- Develop and sustain trusted relationships with new and existing referral sources and strategic accounts.
- Represent Providence Infusion Pharmacy Services in local, regional, and national healthcare forums.
- Communicate Providence's mission, capabilities, brand, and value proposition through presentations, networking, and professional engagement.
- Collaborate with leaders across Providence ministries and service lines to maximize growth opportunities and operational alignment.
Leadership and Team Development
- Lead, coach, and develop Business Development, Outreach, and Home Infusion Liaison teams.
- Set clear performance expectations, monitor outcomes, provide timely feedback, and support professional development.
- Foster a culture of accountability, collaboration, innovation, inclusion, and service excellence.
- Participate directly in strategic account development, complex sales activities, and executive relationship management.
Contracting and Business Operations
- Support customer contracting in partnership with operational, finance, legal, compliance, and payer-contracting leaders, as applicable.
- Contribute to contract analysis, negotiation, implementation, and performance monitoring.
- Use CRM and reporting tools to manage opportunities, referral pipelines, account plans, forecasts, and performance analytics.
- Maintain market intelligence, account data, and business development resources that support strategic decisions.
Organizational Participation
- Participate in Providence committees, councils, task forces, and special projects as assigned.
- Collaborate across Providence to advance organizational goals and strategic priorities.
What You'll Bring
Education & Credentials
- Bachelor's degree in business administration, marketing, communications, healthcare administration, or a related field; or equivalent combination of education/experience.
- Master's Degree in Business Administration, Healthcare Administration, or related field (preferred).
Experience & Expertise
- Five to seven years of progressive experience in healthcare business development, sales, marketing, provider relations, infusion services, specialty pharmacy, or a related field.
- Three years of leadership experience managing business development, outreach, liaison, account management, clinical, or sales teams.
- Demonstrated success developing and executing growth strategies that increase qualified referrals, admissions, market share, and revenue.
- Experience building relationships with physicians, providers, hospitals, and health systems.
- Experience using CRM platforms, sales analytics, market intelligence, forecasting, and performance-reporting tools.
- Demonstrated success leading cross-functional initiatives in a complex, matrixed healthcare organization.
- Working knowledge of reimbursement, payer, contracting, and healthcare financial concepts.
- Experience in specialty infusion pharmacy, home infusion, AIS, specialty pharmacy, oncology, rheumatology, gastroenterology, neurology, or related infusion services (preferred).
- Experience as a home infusion liaison or leading liaison, outreach, or business development teams across multiple markets (preferred).
- Experience with specialty pharmaceuticals, biologics, specialty distribution models, and site-of-care optimization (preferred).
- Experience working in an integrated health system and matrixed healthcare environment (preferred).
- Experience with Epic referral workflows, specialty medication order sets, and clinical pathway integration (preferred).
Professional & Leadership Capabilities
- Ability to identify emerging opportunities and adapt strategies in a changing healthcare environment.
- Strong strategic planning, financial analysis, market assessment, and business development skills.
- Ability to communicate complex clinical, operational, and financial information clearly to diverse audiences.
- Exceptional relationship-building, negotiation, presentation, and influencing skills.
- Proven people-leadership, coaching, and team-development capabilities.
- Strong analytical, organizational, problem-solving, and project-management skills.
- Ability to travel up to 50% across Providence service markets.
- Ability to work consistently with Providence's Mission, Vision, Values, and commitment to patient-centered care.
Why Join Us?
- Infusion Growth Leadership: Lead strategic and tactical growth efforts across home infusion, ambulatory infusion suites, and specialty infusion services.
- Patient Access & Referral Development: Help simplify referral pathways, improve access to therapy, and expand relationships with providers, health systems, and community referral sources.
- Specialty Infusion Expertise: Advance growth strategies across specialty pharmacy, home infusion, AIS, AIC, and HOPD settings while supporting appropriate site-of-care decisions.
- System-Wide Impact: Partner across Pharmacy Services, operations, finance, legal, compliance, payers, manufacturers, and Providence ministries to advance organizational goals and infusion strategy.
Ready to Shape the Future of Healthcare?
If you are a business development leader with experience in infusion services, specialty pharmacy, provider relations, and healthcare growth strategy, we encourage you to apply and help advance Providence's infusion strategy and expand patient access across its service markets.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
About Us
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Providence Home and Community Care (HCC) is a service line within Providence with over 8,000 caregivers and 2,000 volunteers serving nearly 200,000 people a year, in their homes, in clinics and in a variety of congregate living ministries across our seven-state footprint.
HCC provides a full range of services and support for people of all ages, especially those facing chronic or life-limiting illnesses. Our core competencies include restorative care, longitudinal care and care through the end of life. Our service lines include assisted living/skilled nursing/rehabilitation, home health, home infusion/pharmacy services, home medical equipment, hospice and palliative care, Program of All-Inclusive Care for the Elderly (PACE), personal home services/private duty care and supportive housing.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.
