The posting
Join us in leading secure, efficient and customer-focused access services within a dynamic operating environment. This role offers the opportunity to drive operational excellence, digital transformation and data-driven decision-making while working closely with cross-functional stakeholders.
Key Responsibilities:
- Lead the end-to-end operations of the PSA Pass Centre, ensuring efficient, secure and customer-focused service delivery
- Drive access governance through robust policies, controls and compliance frameworks
- Lead digitalisation and process improvement initiatives to enhance operational efficiency and user experience
- Use data and analytics to identify trends, improve performance and support business decisions
- Manage projects involving access systems, digital services and operational transformation
- Partner with internal and external stakeholders to deliver secure and practical access solutions
- Oversee risk management, audits and compliance activities to safeguard operational integrity
- Develop and inspire a high-performing team while managing vendor and service partner relationships
Requirements:
- Degree in Business, Operations Management, Security Management, IT or a related discipline
- Experience leading operational teams in access control, security, customer service or similar environments
- Strong understanding of governance, compliance, risk management and operational controls
- Experience in digital transformation, process improvement or system implementation projects
- Strong analytical, stakeholder management and communication skills
- Proven ability to balance security requirements with operational and customer needs
- Experience in maritime, logistics, transportation or critical infrastructure sectors will be an advantage
*Only shortlisted candidates will be notified.



