Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Contact Center Service Advisor

PSECU30 open roles

Where
State College PA
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowContact Center Service AdvisorPSECU · State College PA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PSECU's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PSECU postings stay open a median of 41 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 12 days ago

PSECU median: 41 days open

The posting

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan transactions, general account inquiries, digital channels support, card disputes, lost/stolen cards and Visa card maintenance. Additionally, the Service Advisor will be the first point of reference for the Member Experience Contact Center Agents and utilize a more evaluative and investigative decision-making process in assisting members with their accounts. Using advanced knowledge of products and services, excellent member service skills and higher decision-making authority, the Service Advisor will educate members on the responsible use of products and services to expand the self-service relationships and achieve greater profitability and competitive advantage.

Schedule: Monday thru Friday 10:00am - 6:00pm with rotating 3rd Saturday.

In this position, you will

  • Member Interaction and Issue Resolution: Handle member inquiries via phone (inbound/outbound), email, relay calls, and written correspondence. Research and resolve issues through financial transactions, account/card maintenance, digital support, member education, and cross-serving appropriate services
  • Advanced Account Servicing: Perform case-by-case functions beyond standard guidelines, such as fee refunds, debit card limit increases, granting additional services, and advanced account, share, and loan maintenance
  • Communication and Escalation Management: Compose written correspondence to verify information or address account inquiries. Act as the first point of escalation for member concerns, using interpersonal and problem-solving skills to de-escalate issues.
  • System and Resource Utilization: Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
  • Back-Office Support: Performing various back-office functions as needed. Providing backup support for other skills within the contact center.
  • Compliance and Security: Authenticate members across all communication channels following proper security policies and procedures. Ensure adherence to operational standards and guidelines.
  • Continuous Improvement and Support: Engage in ongoing training, implement feedback, and conduct self-evaluations to improve performance. Support back-office functions, assist with training/testing of new services, and maintain knowledge of Contact Center operations.
  • Other duties as assigned.

Qualifications:

High School (Required)

Any equivalent combination of experience and education. | Required

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against PSECU's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PSECU's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PSECU's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.