The posting
RESPONSIBILITIES
- Coordinate with Service Desk, technology teams, and vendors to resolve incidents and service requests
- Prepare and issue access cards and Wi-Fi credentials to employees
- Support system rollouts, upgrades, and network changes, including local coordination and user assistance
- Assist with major incidents and recurring technical issues, ensuring proper communication, tracking, and escalation
- Coordinate the issuance, replacement, and retrieval of IT equipment with technology partners
- Ensure required IT equipment is available and ready for employees working on-site or from home
- Maintain accurate and up-to-date IT equipment inventory records
- Support technology projects by completing assigned activities, coordinating local requirements, and providing progress updates
SELECTION CRITERIA
- Bachelor's degree in Information Technology or a related field
- At least 2–3 years of experience in Technology Support Operations
- Excellent verbal and written English communication skills
- Ability to adapt to a fast-paced environment
- Strong organizational and management skills
- Positive disposition and can-do attitude
- Keen attention to details
- Ability to work with minimum supervision



