The posting
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
As a Senior Subscription Manager at PTC, you will own a portfolio of customer subscriptions, driving renewal performance, ARR retention, and sustainable commercial outcomes.
Your role goes beyond executing renewals. You will act as a trusted commercial advisor, understanding customer needs, identifying risks and opportunities, and developing commercial strategies that balance customer value with PTC's long-term business objectives.
You will take ownership of the end-to-end commercial lifecycle, connecting account strategy, contract structure, pricing, renewal pathways, and customer lifecycle insights to drive the right commercial outcomes. Success requires strong business judgment, proactive engagement, and the ability to influence and collaborate across multiple stakeholders.
Key Responsibilities
- Portfolio & Renewal Management: Own the end-to-end renewal lifecycle for assigned accounts, driving ARR retention, customer value, and sustainable commercial performance.
- Commercial Strategy: Develop and maintain commercial roadmaps for assigned accounts, defining renewal strategies, identifying risks and opportunities, and ensuring clear action plans.
- Risk & Opportunity Identification: Proactively identify churn risks, downgrade signals, modernization opportunities, growth potential, and commercial drift, recommending appropriate actions.
- Commercial Advisory: Provide guidance on contract structures, pricing, discounting, licensing, terms and conditions, and renewal options to support sound commercial decisions.
- Negotiation & Execution: Lead complex renewal discussions and negotiations, balancing customer expectations with PTC's commercial objectives and policies.
- Forecasting & Business Predictability: Maintain accurate, decision-ready forecasts, CRM data, and pipeline visibility, ensuring risks and changes are communicated early.
- Cross-Functional Collaboration: Partner with Sales, Customer Success, Operations, Finance, Legal, Compliance, and Product teams to align stakeholders and execute agreed commercial strategies.
- Operational Excellence: Drive quote-to-booking readiness, timely customer engagement, and disciplined follow-through to ensure predictable renewal execution.
- Continuous Improvement: Support strategic programs, evolving tools, and process improvements while sharing knowledge and best practices across the team.
What Success Looks Like
A successful Senior Subscription Manager consistently delivers strong renewal performance and ARR retention while building trusted, long-term relationships with customers and internal stakeholders.
You understand the commercial dynamics of your portfolio, anticipate risks rather than simply reacting to them, and use data and business insights to shape effective renewal strategies.
You demonstrate ownership, sound judgment, and the ability to navigate complex situations with confidence. You are organized, adaptable, and comfortable managing competing priorities in a fast-paced, international environment.
Just as importantly, you contribute positively to the team, collaborate openly, share knowledge, and demonstrate PTC's values through accountability, integrity, customer focus, and continuous improvement.
Requirements:
Professional Background
- Bachelor's degree or equivalent professional experience; a background in Business, Management, Technology, or Engineering is preferred.
- 5+ years of experience in subscription management, renewals, customer success, commercial operations, sales, licensing, or related roles.
- Proven experience managing complex renewals, commercial negotiations, recurring revenue, and customer retention.
- Experience in enterprise software, SaaS, PLM, CAD, or related technology industries preferred.
- Experience working with direct customers, strategic accounts, and cross-functional teams in international business environments.
- Familiarity with Salesforce or similar CRM and forecasting tools.
- Fluency in French and English is required.
Skills & Competencies
- Commercial Acumen: Strong business judgment, negotiation skills, and the ability to balance customer needs with sustainable business outcomes.
- Strategic & Analytical Thinking: Ability to connect customer insights, contractual considerations, data, and commercial risks to develop practical recommendations.
- Ownership & Accountability: Proactive approach to managing responsibilities, solving problems, and driving topics through to completion.
- Communication & Influence: Strong interpersonal skills, with the confidence to simplify complex topics, influence decisions, and build trust across different audiences.
- Collaboration: Ability to work effectively across teams, align stakeholders, and contribute to a positive, inclusive working environment.
- Adaptability & Resilience: Comfortable navigating ambiguity, shifting priorities, and complex business situations while maintaining focus on results.
- Learning Agility: Curiosity and willingness to continuously develop expertise in PTC's products, customers, commercial policies, systems, and evolving business models.
- Data-Driven Mindset: Ability to leverage analytics, automation, and AI-assisted insights to improve forecasting, risk identification, and commercial execution.
Your Profile
You are a commercially minded professional who enjoys working at the intersection of customer relationships, business strategy, and commercial execution.
You don't just manage renewals — you understand the bigger picture. You connect customer needs, account strategy, contract structures, pricing, and commercial opportunities to shape the right outcomes.
You are naturally curious, quick to learn, and comfortable navigating complex situations. You bring structure without being rigid, confidence without losing the ability to listen, and a strong sense of accountability for your results.
You build trust through clear communication, collaboration, and reliable follow-through. You enjoy working with different teams, sharing knowledge, and contributing to a positive environment where people support each other and succeed together.
#LI-LL1
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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