Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 47 hours ago

Customer Care Finance Manager

Public Storage568 open roles

Where
Frisco, TX, United States
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Finance ManagerPublic Storage · Frisco, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Public Storage's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Public Storage postings stay open a median of 52 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 47 hours ago

Public Storage median: 52 days open

The posting

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the world’s largest owner and operator of self-storage facilities. With thousands of locations across the United States and Europe and more than 170 million net rentable square feet, we are also among the largest landlords globally.

Recognized as a Great Place to Work by the Great Place to Work Institute, Public Storage is a member of the S&P 500 and FT Global 500. Our common and preferred stock is traded on the New York Stock Exchange.

As the nation’s leading self-storage provider, we are known for our iconic orange doors and our commitment to delivering simple, reliable storage solutions to millions of customers.

Job Description

The Customer Care Finance Manager will own key areas of financial planning, forecasting, modeling, reporting, and analysis for the Customer Care organization.

Reporting to the Director of Customer Care & Ancillary Business Finance, this role will analyze financial and operational performance, identify key drivers and trends, and provide recommendations to support business decisions across labor, productivity, vendors, technology, revenue, and customer experience.

The role will work closely with Customer Care, Workforce Management, and Operations to understand business performance and translate operational activity into financial impact. This includes supporting AI, automation, and technology initiatives through financial modeling, business cases, and ROI analysis.

The Manager will lead financial workstreams and projects, while working with the Director, Customer Care, and the broader Finance team on priorities and strategic initiatives.

What You’ll Do

  • Own FP&A: Prepare and maintain budgets, forecasts, financial models, reporting, and analysis for Customer Care
  • Analyze performance: Review financial and operational results, investigate variances, identify trends, and quantify key business drivers
  • Partner with Operations: Work with Customer Care, Workforce Management, and Operations to understand volume, staffing, productivity, revenue, and cost drivers
  • Support decision-making: Evaluate staffing needs, vendor costs, operational changes, and other business initiatives from a financial perspective
  • Develop business cases: Build financial models and ROI analyses for AI, automation, technology, and other initiatives
  • Improve reporting and processes: Enhance financial models, dashboards, reporting, and planning processes to improve efficiency, consistency, and scalability
  • Manage projects: Lead assigned projects and deliverables, coordinate with cross-functional partners, and drive work through completion
  • Communicate results: Present financial analysis, key findings, and recommendations to business stakeholders and Finance leadership

Qualifications

What We’re Looking For

  • 7+ years of experience in FP&A, finance, or a related field
  • Bachelor’s degree in Finance, Accounting, Economics, or a related field required
  • Strong financial modeling, forecasting, and analytical skills with advanced Excel proficiency
  • Ability to analyze financial and operational data and clearly explain the drivers behind results
  • Strong communication and collaboration skills with both Finance and non-Finance stakeholders
  • Ability to manage multiple priorities and take ownership of projects and deliverables
  • Strong problem-solving skills and attention to detail
  • Experience with SQL, Power BI/Tableau preferred
  • Experience partnering with customer operations or workforce management is a plus
  • Some travel may be required

Additional Information

One of our core values is working as OneTeam. We believe in the value of in-person collaboration while recognizing the importance of flexibility. Public Storage teammates are expected to work in the office five days per week, with the option to use up to three flexible remote-work days each month.

**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Public Storage's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Public Storage's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Public Storage's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.