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Open nowPosted 2 hours agoWe saw it 22 min after it went up

Client Lead

Publicis Groupe Holdings B.V3,054 open roles

Where
Nairobi, Kenya
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Your applicationOpen nowClient LeadPublicis Groupe Holdings B.V · Nairobi, Kenya

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The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market. Publicis Groupe Holdings B.V postings stay open a median of 1 days.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 2 hours ago

Publicis Groupe Holdings B.V median: 1 days open

The posting

Company description Role purpose Owns the client relationship, business context, commercial priorities, scope, revenue protection and senior stakeholder alignment. Ensures every media assignment starts with a clear business problem, growth ambition, JTBD and success definition — so the agency responds to the client’s business challenge, not only a media brief. Overview Scope of role Client business understanding Stakeholder management Business brief quality Scope & fee protection Commercial risk escalation Internal team alignment Client-facing narrative Returning learnings into the next brief Responsibilities Core accountabilities Own the client relationship and senior client confidence. Understand the client’s business, category, competitors and growth ambition. Translate client needs into a clear business brief and JTBD. Ensure all assignments have success criteria before strategy and planning begin. Confirm budget, timelines, stakeholders, approvals and commercial constraints. Align internal teams around the same brief. Protect agency scope, fees and revenue. Escalate client-facing delivery, billing or commercial risks. Ensure PCA learnings influence future briefs. Seniority Level Account / Business Director - Owns client relationship, business briefs and commercial delivery. Mandatory artifacts owned Business Brief - Defines the business problem, objective, market context and required response. JTBD Definition - Defines the job media must do for the brand or business. Success Definition - Confirms business, brand, media and commercial KPIs. Stakeholder Alignment Note - Confirms decision-makers, approvers and timelines. Scope & Fee Check - Confirms whether work is covered by scope or needs additional fee. Client Escalation Note - Used when material delivery, billing or commercial risks need client discussion. Next Brief Input - Ensures PCA learnings feed the next campaign brief. Key handshakes Gives to - Receives from - Handoff Growth Media Strategist - Client / BUD / MD - Business Brief + JTBD Journey Planner - Strategist - Planning need & client constraints - Measurement Lead Strategist / Client - Business & brand KPI expectations - Client / BUD / MD - Internal team - Final recommendation, escalation & PCA narrative Decision rights Is the brief complete enough to begin strategy In scope or additional fee Whether client escalation is required Whether the response answers the business problem Whether PCA needs formal client discussion What this role is NOT accountable for ✕Building the media strategy. ✕Building detailed TV, OOH, social, search or programmatic plans. ✕Loading plans into systems. ✕Chasing supplier invoices or reconciling bills. ✕Trafficking digital campaigns. ✕Producing weekly reports. Required competencies Client leadership Manage senior client relationships. Business understanding Grasp commercial, category and brand challenges. Briefing discipline Convert client needs into clear briefs. Commercial awareness Manage scope, fee, risk and revenue. Stakeholder management Align client, agency and partner teams. Communication Present clearly and influence decision-makers. Escalation management Handle sensitive delivery or billing issues. Qualifications Experience requirements 4–6 years in client service, media, marketing or account management. How performance is measured Brief quality - Percentage of briefs accepted without major rework. Client satisfaction - Relationship health and senior stakeholder confidence. Scope control - Reduction in unscoped work and fee leakage. Revenue protection - Retention, growth and commercial risk management. Approval discipline - On-time client approvals. PCA adoption - Evidence learnings are used in future briefs.

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