The posting
Company description Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth. Come be a part of our fast-paced, entrepreneurial culture and next stage of growth. Location: 3 days Hybrid role based in Winnersh Triangle, Reading Come be a part of our fast-paced, entrepreneurial culture and next stage of growth. Overview The Technical Data Operations Analyst is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which meets their objectives, this role will be suited to someone who has 1-2 year’s experience within a customer / internal stakeholder role using excel regularly and working under pressure. The role will support a single global brand customer and requires experience delivering client projects and collaborating with offshore teams. Responsibilities Operations management for recurring change requests Manage assigned account update tasks to ensure a successful outcome for internal and external customers Resolve queries related to assigned account update tasks, escalating to senior management as required Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales Operational organisation, planning and monitoring Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders Ensure all account update schedules are updated in the Operations Schedule and JIRA Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels Follow the team’s best practices for all operational tasks at all times Risks and issue management Analyse risks and issues, communicate avoidance and take mitigating actions Change control and ad hoc requests Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks Highlight any ad hoc requests to prevent deviation from contractual scope Process improvement and value-added services Take ownership for your own knowledge enhancement related to Profitero products & services Highlights potential opportunities for improvement and participates in improvement initiatives Qualifications Education & Experience 1-2 years experience in a technical data/customer support role or a related field Experience collaborating with offshore teams Experience managing data projects Experience of owning and delivering an initiative in an operations environment Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management (Desirable) Skills & Abilities Microsoft Project, Excel (VLOOKUP & PIVOT) and Word at intermediate level Excellent organisational skills, decision-making, problem-solving and negotiation skills Ability to prioritise workload Multicultural awareness Excellent communication skills (including a good standard of written and spoken English) Aptitudes Self-motivated and goal-oriented Excellent interpersonal skills Ability to work in a matrix structure and inspire high team spirit Behavioural Dynamic and initiative-taking personality Good adaptability and flexibility Ability to work well within a team environment Performance Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget Contacts Project office team, Sales team, Account Management team, Insights team, Product team, Data Acquisition team, Data Enrichment team, QA team In addition, the following will be an advantage: High level of education in a mathematical or technical field Experience of supporting SaaS solutions for customers Experience working with global clients and international colleagues. Second European Language Additional information The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post. Why you want to work at Profitero+: We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. Our package include; An inclusive workplace that promotes diversity and collaboration; access to ongoing learning and development opportunities; competitive compensation and benefits package; flexibility to support work-life balance; comprehensive health benefits for you and your family; generous paid leave and holidays; wellness program and employee assistance. At Profitero+, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. #LI-SK1 #LI-HYBRID
