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Company description About Publicis Sapient Most companies in the AI era do one of two things: they advise, or they sell you a tool. We do both. Publicis Sapient is a technology company that provides enterprise AI platforms and services, which means we build our own AI platforms and bring the strategists, product thinkers, designers and engineers who make them work inside the world's most complex businesses. It is where people and products shape the future of enterprise, and where your ideas actually reach the organizations that run the world. If you want to question how things are done, learn continuously and do the best work of your career alongside 20,000 people across 28 countries, you're in the right place. Come build with us. Our Commitment to Inclusive Hiring We are committed to fostering and encouraging an inclusive and welcoming environment for everyone and we believe great talent comes from many different backgrounds, experiences, and perspectives. That is why we are committed to creating a hiring process where everyone has an equal opportunity to succeed and feel safe. We welcome applications from all backgrounds and identities including: race, ethnicity, nationality, gender, disability, sexual orientation, gender identity, or religion and value the diverse experiences, perspectives, and strengths they bring to our teams. If there is anything we can do to make our recruitment process more accessible or comfortable for you, please let us know. We are happy to provide reasonable adjustments throughout the application and interview process. You can contact us anytime at [email protected]. Your Safety Matters To Us At Publicis Sapient, we are committed to protecting candidates throughout every step of their journey with us. To help you stay safe from recruitment scams, please remember that our recruiters will only ever contact you from a Publicis Sapient email address. In some cases, we may partner with trusted, vetted recruitment agencies who will clearly identify themselves as working on behalf of Publicis Sapient. If you receive communication from any other domain claiming to represent us, please treat it with caution and contact us at [email protected]. Overview Why This Role Matters As a Senior UX Designer, you own the problem, the flow and the logic of complex digital products. You set the quality bar for the work you lead and decide where the effort should go. You design in an AI-native way. AI is your first tool to explore, prototype and validate, and you know where it speeds the work up and where judgment has to stay human. Your designs land close to the real product: when a decision needs it, you prototype in code and review it with engineering as a peer. You connect user needs, business constraints and product architecture into one clear direction, then defend it with your team and with clients. What works on one project you turn into patterns other teams can start from. Along the way you help junior designers grow through critique and coaching, and the strength of your delivery opens new work with the clients you serve. Where You’ll Make an Impact · Own the architecture of complex or multi-touchpoint products: information architecture, object model, use cases and end-to-end flows, aligned with engineering and business. · Design the interaction logic of complex systems, including conversational and AI-driven behaviors, and defend the rationale in front of engineering and clients. · Choose prototype fidelity and technology based on the decision at stake, up to coded prototypes reviewed with engineering. · Set up the measurement cycle of a product (KPIs, recurring tests, readouts) and use the evidence to steer the roadmap with the client. · Partner with engineering on specifications, backlog refinement, release planning and design QA, so the shipped product matches the designed experience. · Run an AI-augmented design process end to end: build reusable project context (prompts, semantic documentation), automate repetitive steps and decide what stays handmade. · Turn project work into reusable assets, such as flow patterns, whitelabel solutions and method documentation, that other teams adopt. · Lead a design workstream autonomously, from planning to delivery, acting as day-to-day point of contact for the client. · Mentor junior and mid designers through design critique and direct feedback. · Contribute to proposals and pitches, and spot opportunities to extend engagements within the work. · Be accountable for the final UX quality of your workstream, accessibility (WCAG) included. What You’ll Bring to the Team · Experience in UX or product design, ideally in consultancy on digital transformation programs. · A portfolio of complex products designed end to end, where the rationale is visible: why the chosen solution works and why the alternatives were discarded. · Strong interaction design and information architecture skills, plus working knowledge of user research, usability testing, UI and design systems. · Fluent use of AI across your design workflow, with concrete examples of time saved or quality gained. · Expert in Figma and tokenized design systems; comfortable prototyping beyond Figma with code-based tools. · Sound judgment under uncertainty: you prioritize, decide with partial information and own the outcome. · Clear storytelling and presentation skills, able to hold the conversation with client management. · Experience in agile, cross-functional teams alongside engineering, strategy, copy and visual design. · Italian and English professional fluency. · Available full-time. Additional Experience We Value · Experience with conversational or agentic interfaces. · Exposure to service design or experience strategy. · Background in mobility, telco or sports and entertainment. Additional information What You'll Get in Return Be at the forefront of digital transformation. "Plugged" into a truly global organization with a start-up mindset. Career growth and training opportunities. A collaborative, agile and diverse regional team. Comprehensive health benefits for you and your family. Generous paid leave and holidays. Wellness program and employee assistance.
