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Open nowPosted 9 days ago

LIDER DE AGENDAMIENTO

Puntonet S.A.65 open roles

Where
Quito, Ecuador
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Your applicationOpen nowLIDER DE AGENDAMIENTOPuntonet S.A. · Quito, Ecuador
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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Puntonet S.A. postings stay open a median of 28 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 9 days ago

Puntonet S.A. median: 28 days open

The posting

Sobre el cargo Buscamos a un/a Líder de Agendamiento para dirigir la operación diaria del equipo de agendamiento de su zona. Asegurará la correcta ejecución del agendamiento automático y manual y el cumplimiento de los KPIs del área. Reportará al Jefe de Operaciones de Campo y liderará al equipo de Asistentes de Agendamiento.

Qué harás

  • Generar y enviar el reporte de backlog de tu zona y los reportes operativos de tu gestión, para mantener informada a la jefatura.
  • Dar seguimiento diario a las actividades del personal de Agendamiento, contratistas y planta externa, y escalar desvíos o incumplimientos.
  • Actualizar los parámetros de la herramienta Field (rutas, distribución de actividades, zonas, etc.) según los lineamientos de la jefatura y proponer mejoras para una ejecución más eficiente en campo.
  • Organizar y distribuir las actividades diarias del equipo (stand by, referidos, feriados, VIP y cierre de bandeja), asegurando su atención oportuna.
  • Coordinar con Atención al Cliente, Ventas, Sistemas/TI, Logística y Planta Externa la atención de casos especiales e incidencias.
  • Gestionar con empresas contratistas los cupos y el cumplimiento de agendas y SLAs, y reportar incidencias de la herramienta al proveedor.
  • Preparar y entregar la reportería operativa que solicite la jefatura.

Lo que buscamos

  • Educación universitaria culminada en Administración de Empresas, Comercial o carreras afines.
  • Entre 1 y 2 años de experiencia coordinando equipos de atención al cliente.
  • Excel a nivel alto.
  • Conocimiento medio de procesos de agendamiento (instalaciones, migraciones, traslados, reinstalaciones, visitas técnicas y reagendamientos).
  • Conocimiento medio de herramientas de gestión de trabajo en campo (como Field).

Competencias que valoramos

  • Innovación: propones mejoras a los procesos existentes.
  • Optimismo: ves el lado positivo de los retos y transmites esa actitud al equipo.
  • Acompañamiento: apoyas a tu equipo sin invadir su espacio, trabajando juntos hacia metas comunes.
  • Escucha activa: te concentras plenamente en lo que te comunican clientes, contratistas y compañeros.
  • Calidad: cumples los estándares establecidos y buscas mejorar los resultados de forma continua.

Qué ofrecemos

  • Seguro médico privado
  • Bono de alimentación
  • Salario variable
  • Beneficios de ley
  • Salario competitivo
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