The posting
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The Account Manager is responsible for serving as the primary liaison between the branch and its clients, with a strong focus on building long-term partnerships and driving customer retention. The Account Manager oversees the company/client relationship, ensuring fire and life safety service programs, inspections, monitoring, and project needs are delivered effectively. This role works closely with clients to understand their operational and compliance requirements while ensuring short-term and long-term business objectives are achieved. Responsibilities include account retention, budget oversight, renewal management, and identifying opportunities to expand service offerings and strengthen customer relationships.
- Essential Duties & Responsibilities: Serve as the primary point of contact for assigned client accounts. Build and maintain strong relationships with facility managers, property managers, business owners, and key stakeholders. Support customer retention through proactive account management and exceptional service delivery. Partner with operations and service teams to ensure inspection, testing, monitoring, and service commitments are met. Conduct regular account reviews to identify customer needs, service enhancements, and growth opportunities. Develop and execute account retention and renewal strategies. Monitor account performance, budgets, and profitability. Resolve customer concerns promptly and effectively while maintaining high customer satisfaction. Identify opportunities for additional fire protection, life safety, inspection, monitoring, and service solutions. Collaborate with branch leadership and internal teams to support customer initiatives and long-term partnership growth. Ensure client expectations, regulatory requirements, and company objectives remain aligned.
Education/Qualification:
- Bachelor's degree in Marketing, Business, Communications, or related field preferred; equivalent account management, sales, or customer retention experience considered.
- Excellent relationship-building and customer retention skills.
- Proven ability to grow account revenue through service expansion, contract renewals, cross-selling, and implementation of customer-focused programs.
- Experience analyzing account performance, sales reports, and customer trends to identify growth opportunities.
- Proven ability to develop and execute strategic account plans.
- Strong presentation, communication, and negotiation skills.
- Ability to manage multiple client accounts, prioritize competing demands, and consistently meet deadlines.
- Driven to understand, anticipate, and exceed customer needs and expectations.
- Strong listening and problem-solving skills with the ability to resolve client concerns quickly and effectively.
- Ability to serve as the primary point of contact for assigned accounts, managing both day-to-day operational needs and long-term initiatives.
- Demonstrated ability to work independently while collaborating effectively with cross-functional teams.
- Detail-oriented with exceptional organizational and follow-up skills.
- Experience forecasting revenue, monitoring account performance, and managing service-related budgets.
- Ability to communicate and partner effectively with operations, service, installation, and leadership teams to support customer objectives.
- Knowledge of or ability to quickly learn fire and life safety services, including inspection, monitoring, alarm, sprinkler, suppression, and compliance-related solutions.
- Proficiency in Microsoft Office Suite, with advanced capabilities in Excel and PowerPoint.
- Fire and life safety industry experience, commercial service sales, account management, or customer retention experience preferred.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.r.
Benefits and Perks:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Our Commitment:
Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.
Our EEO Statement:
Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
