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Open nowFirst seen 37 hours ago

Application Support Analyst

Pyramid Global Technologies651 open roles

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Your applicationOpen nowApplication Support AnalystPyramid Global Technologies

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 37 hours ago

The posting

Job Description of Application Support Analyst in Sydney:

Technical Skills: Working experience of supporting applications in · Windows · MS SQL · JBOSS/Java · Trade operations functional knowledge · Control-M, MQ · Support experience · Ability to read code and debug is required. Experience range: 5-10 years Qualification or certifications: Must-Have/Mandatory · Good analytical & troubleshooting skills · Ability to work under pressurized environments · Good communication (Oral, Verbal & Written) skills · Set of Technical skills mentioned above · Self-driven, proactive team player · Ability to troubleshoot and think outside the box to resolve rarely seen problems. · Participation in on call roaster. · Knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance and Guarantees Good-to- Have/Desirable · Relevant certifications · ITIL/ production support background · Interpersonal skills · Tools like ServiceNow. · AppD, Splunk Key Responsibilities: · Day to day support of international trade applications, including working with the Business Support team to resolve issues within trade apps and in the overall environment. · Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues · Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues. · Complete audit requests (internal and external) in a timely manner · Involvement in trade applications project work and participation in operational readiness, ensuring the integrity of the Production environment is maintained and kept as priority over all else · Investigate and develop fixes for small bugs or functionality issues. · Incident and Problem management. · Investigate and resolve tickets in agreed timeframes and ensure all tickets are correctly documented. · Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments. · Resolution of major incidents in a time-sensitive environment · Ensure the batches are completed as per SLA and the system is up to date by the start of the next business day. · Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources) · Participate in disaster recovery, develops improvement for performance availability and reliability.



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