Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 days ago

Service Delivery Manager with EUC Background

Pyramid Global Technologies651 open roles

Where
NSW, NSW, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery Manager with EUC BackgroundPyramid Global Technologies · NSW, NSW, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pyramid Global Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Must Have Experience

• Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support

• High quality organizational, High quality communication and customer management skills.

• Ability to effectively multi-task and priorities.

• High energy levels, commitment, and drive.

• Ability to deal with internal and customer escalations, service issues and complaints.

• Ability to drive performance in individuals and teams.

Responsibilities

 EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client

 Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory

 Remote desktop support using Microsoft tools for providing desktop support

 SOE image build, modify and rollout as required

 Security patching for Desktops/Laptops using Microsoft tools

 Ensure all desktops and Laptops are protected with Antivirus

 Application packaging using SCCM or equivalent tools and rollout of packages

• Provide desktop support services to users from corporate offices and offshore based TechM team

• The role is full time and placed at Customer location, work closely with internal and external key

stakeholders including Data center support teams, BPO support team and Application support

teams

• Excellent verbal and written communication skills – mandatory – Interaction is required at senior

business level and internal delivery teams.

• Excellent confidence level and good attitude – mandatory - Interaction is required at senior

business level and internally delivery teams.

• Should be customer facing and have a friendly personality.

• KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer

• Preferred ITIL and Six Sigma background

• Proactive management of the team members and ticketing queues to ensure SLA achievement for Incidents, Requests and Problems.

• Manage internal team escalations to ensure there are no blockers to delivering great customer service.

• Delivering successful Continual Service Improvement program driven through proactive service ideas.

• Work closely with the Service Delivery Manager in all aspects of the managed services delivered for the client

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pyramid Global Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pyramid Global Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pyramid Global Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.