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Open nowFirst seen 2 days ago

Telco help desk support

Pyramid Global Technologies651 open roles

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Your applicationOpen nowTelco help desk supportPyramid Global Technologies

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne Freshers are Welcome

Accepted Visa subclass: 489, 491, 485,190,189, 887, Citizen, PR.

Duration: 1 year Fixed Term contract role with leaves

Below experience Call center Experience :-

>> 0-3 months - 45k + super + shift allowance >> 3- 6 months - 46.5k + super + shift allowance >> 6 month and above - 50k + super + shift allowance

Shift Range timings :- 7AM to 11PM (It will be rotational shift, any 8 hour shift will be provided between given time as per the roaster)

(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);

(b) a shift finishing after midnight, and at or before 7.00 am (night shift);

(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer ( night shift).

Client end - Department Largest Telecom Network in Australia

Key responsibilities:

  • Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services
  • Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
  • Execute a strong negotiation technique and influence confidently to close opportunities
  • Sell products and services that effectively meet customer needs
  • Establish good customer relationship to Create a simple and brilliant customer
  • experience across all our interactions in a multi-media environment
  • Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
  • Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
  • Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
  • Be naturally inquisitive and resilient with an ability to articulate, listen and communicate
  • effectively identify customer needs along with providing customers with solutions to solve their concerns.

Skills Required:

  • Excellent Verbal/Written Communication Skills
  • Comprehension and Understand customer needs
  • Excellent communication and technical Experience
  • Good listening skills & keeps the customer at the center
  • Good Analytical and problem-solving skills
  • Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs
  • Knowledge of MS Office.
  • Ability to work in a highly collaborative environment

Experience 0 - 3 years Shift Timings Working hours – 38 hours per week, plus half an hour break every day Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves

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