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Open nowPosted 44 days ago

Forward Deployed Engineer

Pythagoras AI3 open roles

Pay
$120,000 – $200,000 a yearly
Where
United States
Work mode
Remote
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Your applicationOpen nowForward Deployed EngineerPythagoras AI · United States

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 44 days ago

The posting

The Role

We're hiring Forward Deployed Engineer to sit between our customers, our sales lead, and our engineering team. You'll own the customer-facing side of product development: understanding what healthcare providers actually need, shaping how Clara behaves for each customer, and shipping the changes that make Clara work in the real world.

This is not a support role and not a pure engineering role. You'll talk to customers daily, write code when needed, and have direct influence over what we build next.

What You'll Do

  • Support customer relationships post-sale. Act as a technical point of contact for live accounts alongside our sales lead and CS team. Help troubleshoot issues and make sure Clara is delivering value.
  • Translate stakeholder needs into product. Work with sales, clinical operations, and engineering to understand what customers and internal teams need. Identify which requests are one-off configuration vs. real product gaps. Bring that signal back to engineering.
  • Ship customer-specific changes. Clara's architecture is designed for per-customer customization through strategy files. You'll write and modify these strategies, tune prompts, adjust call flows, and ship small features end-to-end.
  • Drive product improvement. You'll have broad exposure across customers and internal teams. We expect you to form strong opinions about what to build next and advocate for them.
  • Support implementation. Help onboard new customers, EHR integration discovery, use case scoping, call flow design, go-live coordination.
  • Improve how we operate. Build internal tooling, write runbooks, identify recurring issues, and make the team more effective over time.

What We're Looking For

Required:

  • 5+ years in a role that combined engineering with cross-functional or customer-facing work (FDE, solutions engineer, implementation engineer, technical CSM, product engineer, or similar)
  • Comfortable writing and reading TypeScript/Node.js. You don't need to be a senior IC, but you should be able to ship a feature, debug a bug, and review a PR
  • Strong written and verbal communication. You'll work with clinical operations leaders, compliance teams, sales, and engineers, sometimes in the same week
  • Track record of identifying product gaps from stakeholder conversations and driving them to resolution
  • Self-directed. You'll often work across teams with minimal oversight

Preferred:

  • Healthcare experience - you've worked with clinical, operational, or compliance teams at a healthcare company. Comfortable with HIPAA, EHR workflows, and conversations with clinical operations leaders.
  • Experience integrating with different EHRs
  • Familiarity with AWS, GraphQL, React etc
  • Experience at an early-stage startup (Series A or earlier)

Compensation & Logistics

  • Competitive base salary + meaningful equity
  • Fully remote within the US
  • Health, dental, vision
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