Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Bilingual Client Services Specialist - Questbank (English & French)

qfg70 open roles

Where
5700 Yonge St, North York, ON M2M 4K2, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBilingual Client Services Specialist - Questbank (English & French)qfg · 5700 Yonge St, North York, ON M2M 4K2, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on qfg's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs 

Paid vacation, personal, and sick days for work-life balance

Competitive compensation and benefits packages

Work-life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

  This job posting is for an existing vacancy.    We’re looking for our next Bilingual Client Services Specialist - Questbank. Could It Be You? The CSS will be required to provide support to our Customers as it relates to residential mortgages. The CSS will respond to multiple communication channels (Email, Call, Portal, Chat, etc.) to ensure partners receive timely turnaround and effective resolution management. CSS’s will respond to and action service-related inquiries, and triage other inquiries and related items. The CSS will also uncover and identify other opportunities to cross-sell other related products.   Need more details? Keep reading… In this role, responsibilities include but are not limited to: 

Providing exceptional customer service across multiple channels, communicating. professionally with partners and brokers regarding residential mortgage accounts to build lasting relationships.

Maintaining fluency in all account types and proactively identify opportunities to cross-sell related financial products.

Collaborating with Residential Underwriting and Mortgage Operations teams on case management, including inbound/outbound calls, application follow-ups, and post-funding support (Enterprise Collections, Retention, and Funding requests).

Adhering strictly to compliance, privacy, and AML/ATF policies and procedures, proactively identifying and investigating potential risk situations or violations for timely resolution and escalation.

Staying informed on financial industry trends, market conditions, and competitor activities to recommend process improvements to leadership and support broader team functions.

  So are YOU our next Bilingual Client Services Specialist - Questbank? You are if you…

Are fully bilingual in French and English.

Have a post-secondary degree in business or related field.

Have minimum 1 year of work experience in Customer Service (Preferably financial and/or call center environments).

Have strong interpersonal and relationship building skills.

Have strong attention to detail and able to complete tasks with a high degree of accuracy.

Have a high level of integrity, confidentiality, and accountability.

Have sound analytical thinking, planning, prioritizing, and executing skills.

Have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

Have solid written and verbal business communication skills. 

  Compensation Information:

Base salary range: $51,000

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

  Sounds like you? Click below to apply! #LI-Hybrid #LI-TO1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against qfg's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on qfg's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    qfg's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.