Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours ago

Customer Support Lead (part-time, equity-only)

Qompyl4 open roles

Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Lead (part-time, equity-only)Qompyl · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Qompyl's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

The posting

About Qompyl

Every trading strategy starts with a “what if?” At Qompyl, we’re building a no-code platform where traders can explore those ideas, test them against historical market data, analyze the results, and track their strategies over time.

We’re an early-stage fintech startup making quantitative trading tools more intuitive, visual, and accessible.

About the role

As Qompyl’s first dedicated Customer Support Lead, you’ll help early users get started and take ownership of their support requests. You’ll also build the processes that help us respond consistently, follow issues through to resolution, and understand where users are getting stuck.

This is a hands-on individual contributor role. You’ll cover agreed weekday support windows and work closely with Product, Engineering, and QA.

What you’ll do

  • Own our primary support channel during agreed coverage windows. Help users get set up, build their first strategy, run a backtest, and interpret what the platform shows them.
  • Investigate reported issues, reproduce them where possible, and document clear findings. Escalate bugs or urgent incidents to the right team and keep users updated through resolution.
  • Set up a simple process for logging, prioritizing, and escalating requests. Turn common questions into reusable replies, FAQs, and short troubleshooting guides.
  • Share recurring issues and points of confusion with Product so the team can improve the app, onboarding, and help content.
  • Track request volume, first-response times, and open cases to help us decide when we need more support hours or coverage across additional time zones.

What you’ll bring

  • Around five or more years in customer or technical support for a digital product. We’re flexible based on the scope of work you’ve owned.
  • Strong written English and the ability to explain technical workflows to users with different levels of experience.
  • Practical troubleshooting skills and the ability to write a clear handoff for Product, Engineering, or QA.
  • Experience improving a support workflow, creating help content, or introducing a better way to track requests and follow up.
  • Sound judgment about what to handle independently, what to escalate, and how to prioritize within agreed coverage hours.

Experience in trading, fintech, financial analytics, or technical SaaS is helpful, as is familiarity with shared inboxes, ticketing systems, or help centers.

What you’ll aim to deliver in your first 90 days

  • Launch the primary support channel and communicate coverage windows and response expectations to users.
  • Put a process in place for tracking and prioritizing requests, with clear internal owners for bugs and urgent incidents.
  • Create an initial set of FAQs, troubleshooting guides, and reusable replies based on real support requests.
  • Share a first review of support demand, response times, open cases, and recurring issues, with recommendations for product, documentation, or coverage improvements.

Remote · Primarily asynchronous · Fractional, 12-15 hours per week

Compensation: Equity only, with no cash salary at this stage. Cash compensation will be revisited once Qompyl secures funding or starts generating revenue.

Most work is asynchronous, with agreed weekday windows for customer support.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Qompyl's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Qompyl's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Qompyl's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.