Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 828 days ago

Customer Care & Onboarding - Netherlands 🇳🇱 Dutch Speaker

Qonto46 open roles

Where
Paris
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care & Onboarding - Netherlands 🇳🇱 Dutch SpeakerQonto · Paris

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Qonto's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Qonto postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 828 days ago

Qonto median: 6 days open

The posting

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

------------------------------------------------------------------------------------------------------

Join us as Customer Care & Onboarding Analyst (Dutch market) and help freelancers and SMEs in the Netherlands open their account and get started with Qonto. You'll answer their questions by email and phone and shape how we launch in a new market, under the guidance of Francesca, our Team Leader. Our customers rate us 4.8/5 on Trustpilot, and you'll help us push it higher.

➡️ What you'll do

  • Be the voice of Qonto for Dutch customers: You'll give quick, sharp support by email and phone.
  • Guide customers through account opening: You'll make onboarding smooth, from first question to a fully set-up account.
  • Turn customer feedback into improvements: You'll share what you hear with the Ops and Product teams to keep the "WOW" effect alive.
  • Build better ways of working: You'll update FAQs, dashboards and macros, using AI tools wherever they save time.
  • Own what you spot: You'll flag anomalies, test new ways of solving problems and keep your colleagues in the loop.

➡️ What we're looking for

  • Dutch and English: You communicate clearly, in writing and by phone, in native or near-native Dutch and fluent English.
  • First hands-on experience: You've handled customer questions or challenges in support, even for just a year.
  • Customer empathy: You listen first and adapt how you speak to each customer.
  • Organised and detail-minded: You juggle several requests a day and still hit your daily goals.
  • AI curiosity: You enjoy trying AI tools to work faster and smarter.

➡️ What we can offer you

  • A market built from scratch: You'll help launch Qonto in the Netherlands from day one.
  • A team where everyone is heard: Cooperation, open communication and continuous improvement drive how the team works.
  • Real ownership: A hands-on culture where you take responsibility and make decisions.
  • Modern tools: You'll work with customer service tools like Zendesk and Notion.

➡️ Your future manager

You'll report to Francesca, Team Leader of our Dutch team in Onboarding. She joined Qonto in May 2021 after managing teams at other fast-scaling companies, including French tech company Meero. She loves adapting customer service to local markets and runs a team where everyone's ideas get a seat at the table.

Don't tick every box? Apply anyway. You might be the missing piece we've been looking for.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

------------------------------------------------------------------------------------------------------

On average, our hiring process lasts 20 working days. More information on our candidate journey here

------------------------------------------------------------------------------------------------------

🔒 Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Qonto's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Qonto's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Qonto's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.