Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 days ago

Senior Technical Support Project Manager

Qualys129 open roles

Pay
$125,000 – $150,000 a year
Where
Foster City
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Technical Support Project ManagerQualys · Foster City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Qualys's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market. Qualys postings stay open a median of 35 days.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 8 days ago

Qualys median: 35 days open

The posting

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Senior Support Technical Project Manager

About the Role

We are looking for a Senior Support Technical Project Manager (Senior Support TPM) to manage strategic enterprise customer engagements, complex technical escalations, and cross-functional initiatives. This role serves as a trusted technical partner to customers while coordinating with Support, Engineering, Product Management, SRE/Operations, QA, and Sales to drive timely resolution and improve the overall customer experience.

The Senior Support TPM will also mentor junior TPMs, drive operational improvements, and help establish best practices across the global Support TPM organization.

Key Responsibilities

  • Own strategic customer relationships and drive successful technical outcomes, adoption, retention, and customer satisfaction.
  • Lead complex customer escalations, product defects, feature requests, and critical incidents from identification through resolution.
  • Coordinate cross-functional teams including Support, Engineering, Product, SRE/Operations, QA, and Sales.
  • Understand customer environments and translate technical issues into business impact, priorities, and actionable plans.
  • Drive customer meetings, technical reviews, MBRs/QBRs, project tracking, and executive communications.
  • Lead incident management, RCA, postmortem, and corrective-action processes for critical customer issues.
  • Track customer health, sentiment, risks, escalations, renewals, and expansion opportunities.
  • Partner with Sales to support renewals, expansion, and product adoption.
  • Mentor and coach TPMs on technical engagement, escalation management, communication, and customer management.
  • Identify and drive improvements to Support/TPM processes, tools, reporting, and customer experience.
  • Provide executive-level reporting and insights on customer health, risks, escalations, and operational performance.

Required Qualifications

  • 7+ years of experience in customer-facing technical roles such as Technical Customer Success, Technical Project Management, or Technical Support.
  • 5+ years of experience in SaaS, cloud, or enterprise technology environments.
  • Strong experience managing enterprise customers and complex technical escalations.
  • Experience working across Support, Engineering, Product Management, Operations/SRE, QA, and Sales.
  • Strong understanding of cybersecurity and enterprise IT environments.
  • Familiarity with Vulnerability Management, PCI, NIST, Web Application Security, or related technologies.
  • Excellent technical, communication, presentation, project management, and stakeholder management skills.
  • Demonstrated ability to mentor team members and influence cross-functional teams.
  • Strong ownership, problem-solving, prioritization, and execution skills.

Preferred Qualifications

  • Experience with Qualys products and platform.
  • Experience with Vulnerability Management, VMDR, Cloud Agent, Policy Compliance, or Web Application Security.
  • Experience managing major incidents, RCAs, and executive-level customer escalations.
  • PMP, CISSP, CISM, CompTIA Security+, or equivalent certification.
  • Experience with Jira, Salesforce, Confluence, Gainsight, or similar platforms.

******************************************************************************************************************

The salary range for this position is $125,000 - $150,000 per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects base salary and does not include incentive compensation or potential equity grants. We also offer a comprehensive and highly competitive benefits package.

Qualys is an Equal Opportunity Employer, please see our EEO policy.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Qualys's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Qualys's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Qualys's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.