The posting
About the role:
Responsible for the end-to-end management of the client bank’s debit card portfolio, driving product strategy, customer value proposition, commercial performance, and operational excellence. The role will support the full product lifecycle, from product development and enhancement to portfolio optimization, customer acquisition, engagement, and profitability. Working closely with cross-functional teams across marketing, digital, operations, risk, compliance, technology, and external partners, the incumbent will identify growth opportunities, enhance customer experiences, implement process improvements, and ensure the delivery of market-leading debit card solutions that support the bank's consumer banking objectives.
Key Responsibilities:
• Develop and execute the product strategy and roadmap for debit card offerings, ensuring alignment with overall business objectives and market demands
• Collaborate with internal and external stakeholders to develop optimised processes to ensure successful ongoing management of the debit card products
• Conduct thorough market research and analyse customer feedback to identify needs and opportunities for product enhancements
• Monitor key performance metrics, use data to drive decision-making and implement strategies to improve overall customer experience and drive profitability
• Oversee the budget, ensuring efficient resource allocation and tracking
Requirements
• At least 3-5 years of work experience in product management, preferably in the cards industry
• Analytical Skills: Ability to interpret data and with a focus on data-driven decision-making
• Attention to Detail: Meticulous in ensuring accuracy and compliance standards are met with minimal risk
• Communication and Interpersonal Skills: Effective verbal and written communication to work collaboratively across teams. Demonstrate strong presentation skills.
• Customer Focus: Understanding of customer’s needs to ensure operational processes enhance service delivery
• Problem Solving: Strong skills in identifying problems and developing effective solutions
• Project Management: Ability to manage multiple projects, prioritise tasks and meet deadlines
• Process Mapping: Proficient in creating process maps and flowcharts to visualise workflows
• Stakeholder Management: Able to manage a diverse range of stakeholders (both internal and external) across business, operations, technology and schemes.
Thanks,
Saghana Sithara
BusinessManager, Recruitment| Quess Selection & Services, Singapore
EA LicenseNumber: 23C2060 Registration ID is R1550224
Disclaimer: The company is committed to ensuring theprivacy and security of your information. By submitting this form, you consentto the collection, processing, and retention of the information you provide.The data collected (which may include your contact details, educationalbackground, work experience and skills) will be used solely for the purpose ofevaluating your qualifications for the position you're applying for. Your datawill be stored securely and retained for the duration necessary to fulfil ourhiring process. If you are not selected for the position, your data will bekept on file for a limited period in case future opportunities arise. You havethe right to access, correct, or delete your data at any time by contacting usat Quess Singapore | A Leading Staffing Services Provider in Singapore(quesscorp.sg)
“This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers andemployers seeking employment and employability solutions. e2i serves as abridge between workers and employers, connecting with workers to offer jobsecurity through job-matching, career guidance and skills upgrading services,and partnering employers to address their manpower needs through recruitment,training, and job redesign solutions. e2i is a tripartite initiative of theNational Trades Union Congress set up to support nation-wide manpower andskills upgrading initiatives. By applying for this role, you consentto Quesscorp Singapore’s PDPA and e2i’s PDPA.”



