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Open nowPosted 6 hours ago

L2 Infrastructure System Engineer

Questronix Corporation

Where
Makati, Metro Manila, Philippines
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Your applicationOpen nowL2 Infrastructure System EngineerQuestronix Corporation · Makati, Metro Manila, Philippines

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Questronix Corporation's own form.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 6 hours ago

The posting

Job Description:

  • Provide Level 2 (L2) operational support for enterprise server and storage infrastructure, including Windows and Linux systems across Production, UAT, and Development environments.
  • Perform advanced troubleshooting and incident resolution for server- and storage-related issues escalated from L1 support teams.
  • Monitor server and storage health, performance, capacity, and availability using enterprise monitoring tools, and take corrective actions when required.
  • Manage server administration tasks, including user access, services management, system logs, disk utilization, and performance tuning.
  • Support storage administration and operations, including storage provisioning, LUN allocation, volume management, and capacity monitoring.
  • Perform storage troubleshooting related to disk failures, storage latency, connectivity, IOPS, and capacity utilization.
  • Support enterprise storage technologies, including SAN, NAS, and DAS environments.
  • Perform basic SAN administration, including LUN mapping, zoning coordination, and storage connectivity troubleshooting.
  • Support storage technologies and protocols such as Fibre Channel (FC), iSCSI, NFS, and SMB.
  • Monitor storage performance and investigate issues related to storage latency, throughput, and I/O performance.
  • Support RAID configurations, disk replacement coordination, and storage array health monitoring.
  • Manage server provisioning, configuration, and patch management following established standards and procedures.
  • Troubleshoot OS-level issues, application dependencies, and network connectivity problems impacting server and storage operations.
  • Manage backup and restore operations using enterprise backup tools and ensure backup job success and data recovery readiness.
  • Support storage backup, replication, snapshots, and recovery operations.
  • Perform root cause analysis (RCA) for recurring server and storage incidents and recommend preventive actions.
  • Support virtualized environments such as VMware vSphere, ESXi, and Microsoft Hyper-V, including VM monitoring, basic provisioning, and troubleshooting.
  • Execute approved infrastructure changes, maintenance activities, storage expansion, and system upgrades in accordance with change management procedures.
  • Maintain and update technical documentation, operational procedures, and knowledge base articles.
  • Collaborate with network, storage, database, application, and vendor support teams during incident resolution and service restoration.
  • Ensure compliance with security policies, patching standards, access control procedures, and infrastructure operational standards.
  • Provide on-call support and participate in a 24/7 shift-based operational environment when required.

Requirements

Qualifications:

  • Hands-on experience with Windows Server and/or Linux server administration.
  • Strong understanding of server infrastructure, operating systems, and system performance monitoring.
  • Experience with virtualization platforms such as VMware vSphere, ESXi, or Microsoft Hyper-V.
  • Knowledge of Active Directory administration, including user and group management, Group Policy, and authentication services.
  • Familiarity with enterprise storage technologies such as SAN, NAS, and DAS.
  • Basic to intermediate knowledge of storage administration, including LUN provisioning, volume management, storage capacity monitoring, and disk management.
  • Understanding of RAID levels, disk technologies, storage performance, and I/O troubleshooting.
  • Familiarity with storage protocols such as Fibre Channel, iSCSI, NFS, and SMB.
  • Knowledge of storage platforms such as Dell EMC, NetApp, HPE, IBM, or similar enterprise storage solutions.
  • Familiarity with backup and recovery solutions such as Veeam, Commvault, NetBackup, or similar tools.
  • Understanding of backup policies, snapshots, replication, and disaster recovery concepts.
  • Understanding of server patch management, system updates, and security hardening practices.
  • Experience troubleshooting server and storage performance issues involving disk utilization, memory, CPU, latency, IOPS, and service failures.
  • Basic knowledge of network troubleshooting, including TCP/IP, DNS, DHCP, VLANs, and connectivity validation.
  • Familiarity with enterprise monitoring tools such as SolarWinds, Zabbix, Nagios, SCOM, or similar platforms.
  • Experience with ITSM platforms such as ServiceNow, Jira, or similar ticketing systems.
  • Good analytical, problem-solving, communication, and technical documentation skills.
  • Understanding of ITIL processes, including Incident, Problem, and Change Management.
  • Willingness to work in 24/7 shifting schedules and on-call support environments.
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