The posting
Responsibilities:
To ensure delivery of SLA's with customers in a fast growing sector, including managing/ implementing operations for existing and new customers in accordance with the DSC standards.
Accountable for own unit profit & loss with high impact to the stakeholder financial budget set
Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products
Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
Frequently review, align and keep Superior updated information on operational issues and performances indices such as customer profile, Space Management, Resources management , Operating procedures and P&L status.
Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
Conduct monthly staff meeting to ensure operational performance and issued are resolved
Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
Continually review and improve business processes to improve productivity and add value to DHL services
Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
Analyse and produce realistic monthly P & L reporting
Develop a high performance service culture within the functional team. Plan, organise and direct an efficient and effective operation team
Requirements:
Degree in Logistics / Supply Chain Management preferred.
Minimum 5 years experience in Operations Management, overseeing and controlling multiple functions
Experience in reading and managing Profit and Loss statement would be advantageous.
Must be highly motivated and able to supervise headcount of about 50 and manage relationships with all levels of staff and customers
Have excellent verbal, written and presentation skillsskills
