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Open nowPosted 3 days ago

Home Claims Specialist

RAC32 open roles

Where
West Perth
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Your applicationOpen nowHome Claims SpecialistRAC · West Perth

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. RAC postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 3 days ago

RAC median: 15 days open

The posting

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have a full time position available on a 12month Contract/Secondment basis.

We offer attractive working hours which is structured as follows:

Week 1 – 7.30am – 3.30pm (West Perth Office based)

Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by:

  • Managing an individual caseload of claims through to finalisation
  • Identify potential recovery action as part of effective claims management
  • Review quotes and authorise repair costs
  • Negotiate on settlements for claims
  • Act as a technical referral point for internal teams
  • Provide empathy, understanding whilst handling complex conversations
  • Consistently provide service that exceeds member’s expectations
  • Identify continuous improvement initiatives

What are we looking for?

  • Exceptional customer service skills and a high attention to detail
  • Excellent communication and strong negotiation skills
  • Ability to gather, collate and present evidence and make informed decisions
  • Ability to clearly communicate complex processes and decisions to our members
  • Results orientated mindset
  • Self-driven and motivated with the ability to work autonomously
  • Experience in claims lodgement and knowledge of end-to-end claims process desirable
  • Previous experience working within the financial services industry desirable

What we can offer you:

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

Applications close COB Friday 13th November 2026.

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

#BetterJourneysRAC

#LI-LH1

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