Sales Training Program Specialist - Remote (CA Only)

The posting

Location: Remote: California.

Location Status: Requires 25%–50% travel, including occasional overnight travel. Work will be primarily performed remotely from home office. Occasional travel to and work from other Race offices or off-site locations may be required.

Free Fiber Internet Service

Comp: $27.50-$31 USD per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Sales Training Program Specialist is responsible for supporting the development, implementation, and scaling of the company’s sales training infrastructure to drive consistent, high-level performance across inside sales and door-to-door (D2D) sales channels, including contractor teams.

This role contributes to the design and execution of onboarding programs, helps manage and optimize the LMS platform (Articulate 360), and supports scalable training frameworks such as train-the-trainer models for both internal teams and external partners. The position plays a key role in enabling sales effectiveness by delivering training across diverse sales environments, including inside sales and field-based D2D teams. The Specialist provides hands-on coaching to sales representatives and frontline leadership, reinforcing core selling skills, improving execution, and ensuring alignment with company standards, messaging, and customer experience expectations. Operating with a high level of ownership, this role partners cross-functionally with Sales Leadership, Operations, Sales Training, and contractor teams to support training initiatives aligned with business goals. The Sales Training Program Specialist contributes to performance improvement, consistency across markets, and the ongoing development of a scalable, high-impact sales training ecosystem.

Requirements

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Associate degree (A.A.) or equivalent education in a related field of study preferred
• High School Diploma or GED or equivalent combination of education and experience is required
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• Ability to travel to multiple work sites and maintain a flexible schedule based on the needs of the Sales organization, including evenings, overnight, weekends, holidays, and overtime as required
• 3–5 years of experience in sales, sales training, enablement, or coaching roles, with increasing responsibility in program development or execution
• Proven success supporting both inside sales (phone-based) and outside sales (field or door-to-door) environments, including experience working with or training contractor teams
• Demonstrated ability to design, implement, and scale training programs in a fast-paced, high-growth environment
• Strong public speaking, presentation, and facilitation skills with the ability to engage and influence diverse audiences, including frontline teams and leadership
• Experience developing structured training content, onboarding programs, and instructional materials that drive measurable performance outcomes
• Proficiency with Salesforce, LMS platforms (Articulate 360 preferred), sales enablement tools, and data/reporting dashboards (e.g., SalesRabbit or similar)
• Strong analytical skills with the ability to interpret performance data and translate insights into actionable training improvements
• Exceptional communication and interpersonal skills with the ability to influence cross-functional stakeholders without direct authority
• Experience in telecommunications or other rapid-growth, performance-driven industries strongly preferred
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Training Strategy & Program Ownership

• Manage existing training programs and ensure alignment with business goals and sales strategy
• Identify performance gaps across sales teams and develop targeted training solutions
• Align training initiatives with sales campaigns, promotions, and customer experience priorities
• Track, measure, and report on training effectiveness and business impact

Training Program Design & Delivery

· Manage and continuously improve existing training programs to ensure alignment with business goals, sales strategy, and customer experience standards

· Identify performance gaps across inside sales, D2D, and contractor teams and develop targeted, scalable training solutions

· Align training initiatives with sales campaigns, promotions, and go-to-market priorities

· Track, measure, and report on training effectiveness and overall business impact

Training Program Design & Delivery

• Design and implement structured training programs for inside sales, field (D2D), and contractor teams, including onboarding, skills development, and advanced selling techniques
• Develop engaging curriculum covering customer discovery, objection handling, product knowledge, CRM utilization, and sales strategy
• Facilitate recurring training sessions to reinforce core competencies and introduce new sales concepts

Sales Onboarding

· Own the end-to-end onboarding process for new hires across inside sales, field teams, and contractor channels to ensure consistent ramp and readiness

· Deliver blended learning experiences including classroom, virtual, and hands-on field training

· Coordinate onboarding schedules in alignment with hiring plans, contractor onboarding, and business needs

Ongoing Development & Coaching

· Facilitate ongoing workshops, role-playing sessions, and refresher training to support continuous skill development

· Implement and scale a train-the-trainer model to enable Sales Managers and contractor leaders to reinforce coaching in the field

· Maintain and continuously improve training resources including scripts, playbooks, and best-practice guides

Field Training & Market Support

· Travel to regional markets to support new territory launches and provide in-field coaching for D2D and contractor sales teams

· Shadow sales representatives and provide real-time coaching and performance feedback

· Tailor training support based on local market dynamics, team performance, and contractor needs

Performance Monitoring & Coaching

· Analyze sales performance data to identify trends, skill gaps, and training opportunities across channels

· Partner with Sales Managers, Supervisors, and L&D to support development plans for underperforming team members

· Deliver targeted coaching interventions to improve individual and team performance

Collaboration & Cross-Functional Alignment

· Collaborate with Sales, Marketing, HR, L&D, and Operations to ensure training content reflects current campaigns, messaging, and business priorities

· Partner with internal stakeholders to track training completion, ensure compliance, and support onboarding and reporting processes

· Coordinate with contractor partners to ensure consistent training standards and execution

Key Performance Indicators (KPIs)

· Time-to-productivity for new hires across inside sales, D2D, and contractor channels

· Training completion, adoption, and engagement rates

· Measurable improvement in sales performance following training interventions

· Coaching effectiveness and impact on individual and team performance

· Consistency of training execution across regions and contractor teams

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter

· May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed

Safety Protocols:

• Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment

Additional duties as required.

Benefits

Why Join Our Team:

• Join a tight-knit crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.