The posting
Career Level Summary
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
- Solves complex problems
- Works independently, receives minimal guidance
- May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
- Acts as a resource for colleagues with less experience
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
- Maintains day-to-day hygiene of the Findings & Assurance Register: logging new findings, confirming each has one named owner and one committed due date, and flagging items approaching the 30-day escalation clock.
- Tracks Deal Gate submissions against the 5 working day SLA, chasing named SME reviewers for sign-off and maintaining the decision record and evidence pack for each case.
- Compiles data for the DAO Scorecard each reporting cycle, including findings overdue, Deal Gate cycle time, Operational Readiness Review pass rate, escalations to Council, and SCH/Advent/Dell Med finding closure rate, under the direction of the Interim Lead and Programme Director.
- Manages scheduling, agendas, action logs and follow-up tracking for the Healthcare Assurance Forum and Mobilisation Forum.
- Supports Operational Readiness Review administration, collating evidence from named signatories, including Delivery, Infrastructure, Epic Apps, Security, Architecture and Clinical Informatics, ahead of go-live decisions.
- Assesses and manages variances against register due dates and Deal Gate SLA windows, escalating items approaching or breaching SLA to the Programme Director / Gate Coordinator, and immediately flagging any item with potential patient-safety implications rather than holding it for standard cadence.
- Maintains version control and distribution of the Governance Charter, Terms of Reference and related DAO artefacts as they are updated.
- Manages the competing needs of multiple stakeholders across EDE, Account Owners and Service Delivery Manager contacts to chase outstanding register and Deal Gate actions.
- Supports onboarding of new findings from SCH, Advent, Dell Med and future healthcare accounts into the register, ensuring illustrative placeholders are replaced with real, validated findings and named owners.
- Produces regular reporting packs for Healthcare Vertical LT and Account Executive Assurance sessions, communicating status and risk clearly to leadership.
- Provides ongoing work direction to any supporting coordination staff and fosters knowledge exchange within the DAO operations team as it scales.
Knowledge
- Intermediate knowledge of the project and delivery lifecycle.
- Intermediate knowledge of Rackspace's Healthcare Vertical objectives and strategy, including the Healthcare Delivery Assurance Office operating model.
- Working knowledge of healthcare delivery environments sufficient to understand findings involving clinical workflow, PHI or regulatory scope. Clinical or compliance decision authority is not required or expected in this role.
- Basic to intermediate knowledge of healthcare-specific terminology and risk categories, including HIPAA, PHI and EHR platforms such as Epic and Cerner, as used within the Findings Register and Deal Gate.
Skills
- Project Management
- Delivery Management
- Risk Assessment/Management
- Stakeholder Management (internal/external)
- Process Improvement
- Business Analytics
- Presentation Building
- Jira Software Skills
Education
- High School Diploma or regional equivalent required
- Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement
Certifications
- CAPM or PMP preferred.
- ITIL Foundation a plus.
- No clinical or healthcare compliance certification required; healthcare industry exposure is required instead, see Experience.
Experience
- 5-7 years of experience in project or programme management required, consistent with the standard Project Manager III level.
- Demonstrable experience working within or supporting healthcare accounts or healthcare IT environments required, for example a healthcare provider, payer, or healthcare technology delivery organization.
Physical Demands
General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations, and to align with US Healthcare Vertical working hours as needed.
Travel
Remote
About Rackspace Technology
Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
