The posting
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Not a normal 9-5’er? Escape the ordinary and say Yes I Can!
We are currently seeking a Night Auditor to join our vibrant team. At Radisson Hotel Brunei Darussalam, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Night Auditor you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Night Operations Team.
Key Responsibilities:
- Perform daily night audit procedures to ensure all hotel financial transactions are accurately recorded and reconciled.
- Verify room revenue, Food & Beverage charges, and other departmental transactions against the Property Management System (PMS).
- Review and reconcile guest folios, cash transactions, credit card payments, and other payment records.
- Identify and investigate discrepancies in daily revenue reports, ensuring appropriate corrective action is taken.
- Ensure all room charges, service charges, discounts, and adjustments are accurately posted.
- Complete the end-of-day closing procedures and ensure the successful transition to the next business day.
- Prepare and distribute daily revenue, occupancy, and financial reports to the relevant departments.
- Maintain accurate records of audit reports, financial documents, and supporting transaction records.
- Coordinate with the Finance Department to resolve discrepancies and ensure compliance with financial procedures.
- Manage Front Office operations during overnight shifts, ensuring efficient and professional guest service.
- Handle late check-ins, early check-outs, room assignments, and guest registration procedures.
- Respond promptly and professionally to guest enquiries, requests, and complaints.
- Process guest payments, billing adjustments, and other Front Office transactions accurately.
- Provide information regarding hotel facilities, services, and local attractions.
- Assist guests with special requests and coordinate with the relevant departments when necessary.
- Ensure the Front Desk and lobby areas remain clean, organised, and presentable throughout the night.
- Maintain accurate guest records and ensure confidentiality of personal and financial information.
- Ensure proper shift handovers by communicating outstanding guest requests, incidents, and operational matters to the morning team.
- Monitor overnight hotel activities and report any unusual incidents or security concerns to the Duty Manager or Security Department.
- Coordinate with Security personnel to ensure the safety and wellbeing of guests, employees, and hotel property.
- Respond appropriately to emergencies, including fire alarms, medical incidents, and other unexpected situations, in accordance with hotel procedures.
- Ensure that guest access, room key issuance, and visitor procedures comply with hotel security policies.
- Report maintenance issues, safety hazards, and operational concerns to the relevant departments.
- Maintain accurate records of overnight incidents and ensure appropriate follow-up.
- Ensure that the Front Desk remains attended and operational throughout the assigned shift.
- Prepare daily operational reports, including occupancy, room revenue, arrivals, departures, and outstanding balances.
- Review and verify room rates, reservations, and billing information for accuracy.
- Ensure all necessary financial and operational reports are completed and submitted within established deadlines.
- Maintain proper documentation of guest transactions, audit records, and shift activities.
- Support the Finance and Front Office teams in resolving billing discrepancies and outstanding guest accounts.
- Ensure compliance with hotel cash handling, credit control, and financial reporting procedures.
Qualifications
- Minimum Diploma in Hospitality Management, or a related field is an advantage.
- Previous experience in Front Office operations, night auditing, cashiering, or hotel accounting is preferred.
- Experience working with hotel Property Management Systems (PMS), particularly OPERA, is an advantage.
- Basic knowledge of accounting principles, financial reconciliation, and cash handling procedures.
- Fresh graduates with relevant qualifications and a willingness to learn are encouraged to apply.
- Ability to work independently with minimal supervision.
- Good communication, interpersonal, and problem-solving skills.
- Ability to handle confidential information with professionalism and integrity.
- Calm, responsible, and capable of responding effectively to guest concerns and unexpected situations.
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
Apply now and let’s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
