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Open nowFirst seen 16 hours ago

Automotive Service BDC Representative

Rafferty Subaru3 open roles

Where
Newtown Square, PA
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Your applicationOpen nowAutomotive Service BDC RepresentativeRafferty Subaru · Newtown Square, PA

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 16 hours ago

The posting

Job Title: Automotive Service BDC Representative Location: Rafferty Subaru – Newtown Square, PA Job Type: Full-Time Salary: Hourly Rate / Paid Weekly Company: Rafferty Subaru

About Us: Rafferty Subaru has proudly served the Delaware County community for over 40 years, delivering exceptional Subaru service and customer care. As a family-owned dealership with a loyal customer base and a strong commitment to the Subaru Love Promise, we’re looking to grow our team with dedicated professionals who share our passion for excellence and integrity.

We are currently seeking a reliable, customer-focused Automotive Service BDC Representative to join our award-winning Service Department. This is a great opportunity to build a long-term career with a trusted brand and a supportive team.

Position Overview: As a Service BDC Representative, you’ll be the friendly voice behind our service department—answering calls, scheduling appointments, and assisting customers with service inquiries. You will play a key role in maintaining our outstanding customer satisfaction and ensuring a smooth and efficient service experience for every Subaru owner who contacts us.

Key Responsibilities:

  • Manage a high volume of inbound and outbound calls and respond to customer inquiries in a timely, friendly manner
  • Schedule service appointments using Subaru’s dealer management systems
  • Confirm upcoming appointments and follow ups
  • Collaborate with service advisors, parts and managers to coordinate customer visits efficiently
  • Educate customers about recommended maintenance
  • Keep accurate records of customer communications and service interactions
  • Help maintain high levels of customer satisfaction and NPS scores

Requirements:

  • Previous experience in a BDC, dealership, or customer service role preferred
  • Familiarity with automotive service or Subaru vehicles is a plus
  • Excellent phone and communication skills
  • Strong organizational skills and attention to detail
  • Comfortable working in a fast-paced, team-oriented environment
  • Proficiency with Microsoft Office is a plus
  • High school diploma or equivalent required

What We Offer:

  • Competitive pay
  • Monthly Bonuses
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Employee discounts on vehicles, parts, and service
  • Supportive team atmosphere with opportunities for growth
  • Subaru brand training and development

Join the Rafferty Subaru Family: If you’re passionate about delivering excellent customer service and want to be part of a trusted and growing dealership, we’d love to hear from you.

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