Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 hours ago

Head of Operations (f/m/d)

Raisin35 open roles

Where
Berlin, Berlin, Germany
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Operations (f/m/d)Raisin · Berlin, Berlin, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Raisin's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Raisin postings stay open a median of 31 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 5 hours ago

Raisin median: 31 days open

The posting

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.

Team

We are seeking an experienced and strategic Head of Operations to lead and scale our core operational departments. In this senior leadership role, you will be the driving force behind our operational excellence, directly overseeing five critical verticals: Custody Operations, Payment Operations, Treasury Operations, Account Management and Third-Party/Vendor Management.

Drawing on your extensive industry expertise, you will build and mentor high-performing teams, optimize cross-functional workflows, and ensure robust risk management and compliance. If you are a visionary leader with a proven track record of managing multi-disciplinary financial operations, we want you to lead our operations hub into its next phase of growth.

Your Responsibilities

Strategic Leadership & Team Development

  • Multi-Disciplinary Management: Provide executive leadership and strategic direction to five distinct operational teams, ensuring cohesive collaboration and alignment with overall business objectives.
  • People Development: Lead, mentor, and empower a diverse group of team leads and managers. Foster a culture of high performance, continuous improvement, and accountability.
  • Operational Scaling: Design and execute scalable operational strategies, leveraging technology and automation to handle increasing volumes without compromising quality or risk controls.

Departmental Oversight

  • Custody Operations: Oversee the safekeeping of assets, trade settlements, corporate actions, and asset reconciliation. Ensure strict adherence to regulatory standards regarding client asset protection.
  • Payment Operations: Direct the end-to-end processing of domestic and cross-border payments (e.g., SEPA, SWIFT). Ensure high straight-through processing (STP) rates, minimize exceptions, and maintain strict compliance with payment regulations.
  • Account Management: Lead the operational lifecycle of client accounts, including seamless onboarding, account maintenance, offboarding, and operational support for KYC/AML requirements. Ensure a frictionless and secure client experience.
  • Third-Party & Vendor Management: Direct the vendor management lifecycle. Negotiate SLAs, conduct regular vendor performance reviews, and ensure third-party partners consistently deliver high-quality, cost-effective services while adhering to compliance and security standards.

Risk, Compliance & Process Optimization

  • Process Excellence: Continuously analyze current operational workflows to identify bottlenecks. Implement lean methodologies and technical enhancements to drive efficiency and reduce operational costs.
  • Risk & Controls: Establish and monitor comprehensive KPIs and KRIs. Maintain a robust operational risk framework to quickly identify, escalate, and mitigate risks.
  • Regulatory Alignment: Act as the operational escalation point for audits and regulatory inquiries. Ensure all departments remain fully compliant with current financial legislation and industry best practices.

Your Profile

  • Experience & Education Experience: A minimum of 10+ years of proven expertise in senior operational leadership roles within banking, fintech, or financial services. Domain Knowledge: Deep, hands-on experience managing across at least two of the core areas (Custody, Payments, Treasury, Account Management, or Vendor Management), with the strategic capability to oversee them all. Education: Bachelor’s or Master’s degree in Finance, Business Administration, Economics, or a related field. Technical & Professional Skills System Proficiency: Strong familiarity with core banking systems, payment gateways, custody platforms, and vendor management frameworks. Vendor Strategy: Strong negotiation skills and experience managing large-scale third-party operational contracts and SLA enforcement. Analytical Thinking: Exceptional data-driven decision-making skills, with the ability to translate complex operational data into actionable strategic insights. Leadership & Soft Skills Change Management: Proven ability to lead large teams through periods of significant change, systemic upgrades, and hyper-growth. Communication: Excellent executive-level communication and stakeholder management skills. Ability to bridge the gap between Operations, Product, Compliance, and Executive boards. Resilience: Ability to thrive in a fast-paced, high-stakes environment, acting decisively during time-critical incidents.

Join our mission, join our team – and grow with us!

  • At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
  • As part of our team, you will benefit from:
  • Employee Development Budget of €2,000 and four full training days per year.
  • Flexible working hours, home office and 30 vacation days.
  • A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
  • Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
  • Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
  • Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
  • Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
  • You are moving from another country or city to join us? We may support your relocation.

Raisin Applicant Privacy Policy

We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.

We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Raisin's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Raisin's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Raisin's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.