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Open nowPosted 7 hours ago

IT Support Representative I

Raising Cane's593 open roles

Where
Plano, TX, United States
Work mode
On site
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Your applicationOpen nowIT Support Representative IRaising Cane's · Plano, TX, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Raising Cane's's own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Raising Cane's postings stay open a median of 25 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 7 hours ago

Raising Cane's median: 25 days open

The posting

Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard, Have Fun, philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the team and Raise the Bar!

Job Description

The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions meet Raising Cane’s approved specifications. This role addresses and escalates technical issues to ensure timely resolution and operational efficiency for our restaurants. Our Support Team thrives in a fast-paced, collaborative environment focused on finding the best ways to solve IT challenges for our crew.

Your Impact and Responsibilities:

  • Provide technical support to all requests from restaurants, field, and Restaurant Support Office crewmembers
  • Respond to requests, provide and implement solutions, or route requests to appropriate paths
  • Process and resolve customers’ issues using communication methods such as telephone, person, e-mail, etc.
  • Document, track, and monitor technical problems with the intent of ensuring timely resolutions

Qualifications

  • Basic PC and network troubleshooting, and PC installation and configuration experience
  • Proficiency in a variety of technology systems and able to adapt to new systems quickly
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills
  • Able to work flexible hours and based on the business needs, including non-typical business hours

Preferred Qualifications:

  • 2+ years of restaurant operations experience strongly desired
  • Associate’s degree, trade certification, or high school diploma with equivalent experience
  • Experience with Aloha POS, kitchen display systems, and headset systems

Additional Information

All your information will be kept confidential according to EEO guidelines.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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