The posting
Role Overview
The Senior Digital Commerce Manager, Southeast Asia, leads the development and execution of digital commerce plans across the region, translating regional strategy into market-specific priorities. This role drives profitable growth across owned digital channels and third-party platforms, strengthens team and partner capabilities, and delivers customer experiences that reflect the Ralph Lauren brand. Working with market teams and APAC functions, the manager advances data-led decision-making, operational excellence and practical AI-enabled commerce initiatives adapted to local customer needs and market readiness.
Key Responsibilities
1. Deliver Southeast Asia Digital Commerce Strategy, Operational Plans and Profitable Growth
- Translate APAC digital commerce strategy into market-specific commercial plans across Southeast Asia, with clear sales, profitability and digital penetration objectives.
- Manage performance across owned digital channels and third-party platforms (e.g. Shopee, Lazada, Zalora, TikTok Shop), coordinating trading calendars, budgets and execution with market teams and partners.
- Assess local customer behavior, platform dynamics and competitive developments to identify growth opportunities and recommend channel priorities.
- Monitor demand, net sales, margins and operating costs; present performance reviews, risks and corrective actions to market and APAC leadership.
2. Strengthen Digital Trading, Customer Acquisition and Retention Capabilities
- Partners with analytics and marketing teams use customer and channel data to improve acquisition, retention, performance marketing and digital product priorities, in line with applicable privacy requirements.
- Work with merchandising and planning teams on digital assortments, demand forecasts, stock availability and allocation across markets, supporting growth in Men’s and Women’s categories.
- Coordinate marketing, merchandising and retail teams to deliver locally relevant campaigns, brand moments and connected customer journeys across digital and physical touchpoints.
- Develop market-specific acquisition and retention plans with platform and marketing partners, balancing brand positioning, customer engagement and commercial returns.
- Build and execute testing roadmaps covering creative, user experience, conversion and customer engagement; use results to refine priorities and scale effective approaches.
- Oversee partner delivery of day-to-day digital operations, including campaign setup, content, search optimization, paid traffic and platform activations; coordinate customer service and fulfilment teams on issue resolution.
3. Manage Strategic Platform and Third-Party Relationships
- Manage relationships with relevant marketplaces, digital platforms and service partners in each market; develop joint business plans that support brand storytelling, category growth, and customer experience.
- Agree partner deliverables service levels and commercial KPIs; lead regular business reviews and follow-through on actions to improve execution, efficiency and brand compliance.
4. Build Team Capability and Cross-Market Collaboration
- Develop digital commerce capabilities through coaching, knowledge sharing and clear execution standards; coordinate market teams and partners to deliver against agreed priorities.
- Share trading insights, tools and best practices across Southeast Asia and APAC, adapting successful approaches to local customer preferences and market maturity.
Requirements
- Bachelor’s degree or above in Business, Marketing, Digital Commerce, or a related discipline.
- 8+ Years of digital commerce experience, including commercial planning, budget management and responsibility for sales and profitable outcomes.
- Experience managing digital commerce across Southeast Asian markets, with a strong understanding of customer behavior, marketplace ecosystems, and varying levels of market maturity.
- Strong commercial ownership, analytical capability, and structured problem-solving skills, with the ability to translate business priorities and performance insights into clear execution plans and actions.
- Strong communication and influencing skills, with the ability to build effective relationships and collaborate across cultures, functions, market teams, agencies, partners, and other stakeholders.
- Proven ability to manage complex, multi-market projects, balancing competing priorities while delivering against agreed timelines and business objectives.
- Experience developing team capabilities and driving alignment across markets and partners to support effective execution and business performance.
- Curiosity for digital innovation, technology, and AI, with the ability to evaluate practical business applications and support responsible adoption.
- Highly organized and detail-oriented, with strong operational discipline across digital trading, campaign execution, and business management.
- Proficiency in digital commerce platforms, analytics, and business reporting tools; experience with Salesforce Commerce Cloud Business Manager is an advantage.
- Passion for the Ralph Lauren brand and premium customer experiences; experience in luxury, premium apparel, or lifestyle retail is an advantage.
Key Stakeholders
- Southeast Asia Market Leaders and market leadership and cross-functional teams, including Marketing, Merchandising, Planning, Finance, Retail, HR, Customer Service and Supply Chain.
- APAC shared services and regional Digital Commerce, Technology and Business Transformation teams.
- APAC Digital Commerce leadership and counterparts across APAC markets.
- Global digital teams, marketplace and platform partners, and third-party service providers.



