The posting
about the company
Join a leading Singapore public-sector organization to manage and secure critical, large-scale enterprise network infrastructure.
about the role Reporting to the IT Service Delivery Manager, you will lead a dedicated team of support engineers responsible for delivering exceptional end-user computing (EUC) experiences and prompt technical resolutions across the organization. Your Key Responsibilities:
- Supervise daily support queues, manage shift rosters, coordinate resource planning, and mentor junior/mid-level support engineers to meet established service levels.
- Act as an escalation point for complex technical incidents; provide hands-on executive support for high-priority/VIP queries when required.
- Oversee the smooth operation and troubleshooting of modern operating systems (Windows 11, macOS), enterprise mobility, and Microsoft 365 cloud productivity tools (Teams, Outlook, SharePoint, OneDrive).
- Drive tech refresh initiatives, device staging, standard image rollouts, OS/software patching, and user onboarding/offboarding logistics.
- Monitor key performance indicators (KPIs/SLAs), compile routine operational reports, and liaise with external hardware/software vendors for warranty repairs and maintenance contracts.
skills and experience
- End-user computing (EUC), desktop engineering, or IT service desk support, including prior experience guiding, mentoring, or supervising a technical team.
- Hands-on troubleshooting capabilities across Windows (11/10) and macOS environments, enterprise laptops/workstations, peripherals, and mobile devices.
- Working knowledge of Microsoft 365 suite administration (Teams, Exchange/Outlook, OneDrive, SharePoint) and basic software/patch deployment mechanisms.
- Demonstrated understanding of ITIL frameworks (Incident, Service Request, Problem, and Asset Management) and SLA tracking.
- Excellent interpersonal, stakeholder management, and organizational skills, with a track record of handling concurrent priorities in a fast-paced environment.
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)



