The posting
Are you looking for a meaningful job where you can be a real support for people in need? Can you communicate fluently in German and English? Do you have natural empathy and a desire to help? Our client is building a brand new team that is taking over assistance services for the German-speaking market. You will become the first point of contact for clients who need immediate help on the road, at home, or while traveling abroad.
job description
- receiving calls from clients in emergency situations
- fast and accurate evaluation of the situation
- activating and coordinating assistance on-site
- communicating with towing services, technicians, and physicians
- monitoring and resolving cases to a successful conclusion
- active daily use of the German language
- logging data into internal systems in English
- German language proficiency at a minimum level of C1
- English language proficiency at a minimum level of B2
- calm and empathetic approach to clients
- attention to detail and conscientiousness
- previous work experience is not required at all
- part-time options available (from 20 hours/week)
- base salary of 30,200 CZK + language surcharge of 10,000 CZK
- quarterly bonuses averaging 13,500 CZK
- sign-on bonus of 30,000 CZK
- meal vouchers worth 150 CZK per day
- home-office allowance of 1,200 CZK per month
- option to work from home 2 days a week
- 25 days of vacation
- MultiSport card or Flexi Pass worth 500 CZK per month
- pension savings contribution of 1,000 CZK per month
- free life and travel insurance
- 24/7 telemedicine for the whole family
- full mentor support and a sophisticated onboarding program



